Ads BPO Lead - Scale Outsourced Sales & Ops

openai; Singapore; Hybrid; SGD 107,000 - 143,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid work model

Job summary

OpenAI is seeking a BPO Lead to design and scale outsourced operating models for our Ads business globally, based in Sydney with a hybrid work model. You’ll build governance, capacity planning, and QA programs to improve seller productivity and advertiser growth.

You will partner with Sales, Revenue Operations, Product, Enablement, and external BPO leadership to define processes, forecast accuracy, and escalation workflows, ensuring high-quality execution across markets.

Qualifications

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization.
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion.
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn.
• Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets.
• Strong analytical, operational, and communication skills; ability to turn data into actions across teams.
• Interest in using AI and automation to improve execution, visibility, and seller productivity.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions
• Create workforce and capacity plans aligned to business demand and growth forecasts
• Determine which customer segments and sales motions should be handled by BPO partners vs internal teams
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity

Skills

Vendor operations

Commercial operations

Outsourced sales

Job description

OpenAI is seeking a BPO Lead to design and scale outsourced operating models for our Ads business globally, based in Sydney with a hybrid work model. You’ll build governance, capacity planning, and QA programs to improve seller productivity and advertiser growth.

You will partner with Sales, Revenue Operations, Product, Enablement, and external BPO leadership to define processes, forecast accuracy, and escalation workflows, ensuring high-quality execution across markets.