Resource Coordinator, Enterprise Support Services

EY; Singapore; On-site; SGD 52,000 - 90,000; Full time

Job summary

A global professional services firm in Singapore seeks a Resource Coordinator responsible for planning and resource management. You will monitor planning requests, coordinate annual planning processes, and prepare utilisation reports. The ideal candidate will have proficiency in Microsoft applications, advanced Excel skills, and be interested in resource management. This role is office-based with direct reporting to the Operations Manager, requiring flexibility for overtime as necessary.

Qualifications

• Proficiency in Microsoft applications.
• Intermediate - Advanced Excel skills.
• Experience working with large groups in a professional service-oriented environment is advantageous.
• Interest in resource management and driving best practices.

Responsibilities

• Monitor planning requests and adjustments, analyzing and challenging as necessary.
• Coordinate annual year-end planning process.
• Prepare weekly utilisation and chargeability reports.
• Maintain headcount projection information.
• Assist in education on the resourcing process.
• Maintain counsellor and buddy information in the Lead system; assist in training scheduling.

Skills

Proficient in Microsoft applications

Intermediate - Advanced Excel skills

Interest in resource management

Teamwork in a professional environment

KPI tracking

Tools

EY Retain

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

This role is responsible for working closely with key customers in the practice to forward plan resource requirements, correspond resource needs with availability, as well as working with others to share information, ideas, workloads, and apply a consistent best practice planning framework across the business. Key areas of responsibility include business unit resource coordination consisting of resource planning, resolving conflicts and monitoring availability and resource shortages through EY’s Resource Management System (Retain). Resource Coordinators are responsible for providing reporting to the business unit, including weekly chargeability reports and monthly forecasts.

Responsibilities:

• Monitor and process planning requests and adjustments submitted by engagement personnel, analysing and challenging planning where relevant.
• Monitor availability, conflict bookings and resource shortages.
• Coordinate the annual year end planning process.
• Analyse and challenge engagement metrics to ensure appropriate allocation of business unit resources.
• Prioritise client bookings where appropriate.
• Prepare weekly utilisation and chargeability reports and analyse for inconsistencies and investigate/challenge as necessary.
• Prepare monthly forecasts and analysis for the business unit.
• Maintain annual headcount projection information.
• Assist in the education of client servicing personnel on the resourcing process.
• Liase with Learning and Development for the scheduling of resources to training.
• Maintenance of counsellor and buddy information in the Lead system.
• General admin and other related duties – data entry, timesheet monitoring, locker allocation.

To Qualify for this role:

• Proficiency in Microsoft applications.
• Intermediate - Advanced Excel skills.
• Experience working closely with large groups of people in a professional service-oriented environment (workforce planning or previous resource planning is advantageous, but not essential).
• A key interest in resource management and driving best practices.
• An understanding of the basic financial drivers and key KPI’s of a professional services firm – particularly around production and utilisation or a proven aptitude to learn in this area.

You will directly report to the Operations Manager and maintain close liaison with:

• Members of the resource team and relevant Operations Managers.
• Internal Assurance management up to and including the Sector Leader (Partner) and staff.
• This role will require the flexibility to work some overtime when required.
• Candidate must be able to work in a connected environment where face-to-face communications with their peer group and primary contacts is not always possible.
• As a client support role the majority of time would be spent within the EY offices.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.