Admin Support - Resource Coordinator

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd in Singapore seeks a Resource Planner to work with engagement teams to forward plan resources and manage availability. The role focuses on coordinating planning activities across the business unit and delivering timely reports and forecasts.

The candidate will monitor resource allocations, analyse metrics, and support training coordination, ensuring efficient utilization and alignment with KPIs in a professional services environment.

Qualifications

• Experience in a professional services environment with workforce planning is advantageous.
• Strong Excel skills (Intermediate to Advanced) and comfort with data and reporting.
• Ability to coordinate with large groups and understand business KPIs such as production and utilization.

Responsibilities

• Monitor and process planning requests and adjustments submitted by engagement personnel, analysing and challenging planning where relevant.
• Monitor availability, conflict bookings and resource shortages.
• Coordinate the annual year end planning process.
• Analyse and challenge engagement metrics to ensure appropriate allocation of business unit resources.
• Prioritise client bookings where appropriate.
• Prepare weekly utilisation and chargeability reports and analyse for inconsistencies and investigate/challenge as necessary.
• Prepare monthly forecasts and analysis for the business unit.
• Maintain annual headcount projection information.
• Assist in the education of client servicing personnel on the resourcing process.
• Liase with Learning and Development for the scheduling of resources to training
• Maintenance of counsellor and buddy information in the Lead system

Skills

Microsoft Office

Excel

Stakeholder collaboration

Resource planning

Job description

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you?

Join EY and shape your future with confidence.

This role is responsible for working closely with key customers in the practice to forward plan resource requirements, correspond resource needs with availability, as well as working with others to share information, ideas, workloads, and apply a consistent best practice planning framework across the business. Key areas of responsibility include business unit resource coordination consisting of resource planning, resolving conflicts and monitoring availability and resource shortages through EY’s Resource Management System (Retain). Resource Planner are responsible for providing reporting to the business unit, including weekly chargeability reports and monthly forecasts.

Responsibilties:

Responsibilities will include but are not limited to:

• Monitor and process planning requests and adjustments submitted by engagement personnel, analysing and challenging planning where relevant.
• Monitor availability, conflict bookings and resource shortages.
• Coordinate the annual year end planning process.
• Analyse and challenge engagement metrics to ensure appropriate allocation of business unit resources.
• Prioritise client bookings where appropriate.
• Prepare weekly utilisation and chargeability reports and analyse for inconsistencies and investigate/challenge as necessary.
• Prepare monthly forecasts and analysis for the business unit.
• Maintain annual headcount projection information.
• Assist in the education of client servicing personnel on the resourcing process.
• Liase with Learning and Development for the scheduling of resources to training
• Maintenance of counsellor and buddy information in the Lead system

To Qualify for this role, you will need:

• Proficiency in Microsoft applications
• Intermediate - Advanced Excel skills
• Experience working closely with large groups of people in a professional service-oriented environment (workforce planning or previous resource planning is advantageous, but not essential)
• A key interest in resource management and driving best practices
• An understanding of the basic financial drivers and key KPI’s of a professional services firm – particularly around production and utilisation or a proven aptitude to learn in this area

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Youth Global Limited, each of which is a separate legal entity. Ernst & Youth Global Limited, a UK company limited by guarantee, does not provide services to clients.