Administrative Assistant (Fire & General Accident Claims)

TOKIO MARINE INSURANCE SINGAPORE LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An insurance company in Singapore is seeking a Claims Executive to manage and process claims. The role involves liaising with various stakeholders and ensuring claims are handled efficiently. Candidates should possess a minimum diploma, relevant experience, and good communication skills. Strong knowledge of insurance principles and Microsoft Office is essential for this position.

Qualifications

• Minimum qualification of Diploma and or related discipline.
• Preferably with Certificate in General Insurance (CGI) qualifications or relevant insurance equivalent.
• At least 2 years of relevant experience.
• Well versed in insurance principles.
• Good working knowledge of Microsoft Office application.

Responsibilities

• Liaise with policyholders, intermediaries, and other stakeholders.
• Assist Claims Executive to manage and process claims.
• Periodic review of files as required.
• Ensure recovery claims are pursued.
• Compile monthly/quarterly statistics.

Skills

Interpersonal skills

Communication skills

Team player

Customer-focused

Microsoft Office

Education

Diploma in related discipline

Certificate in General Insurance (CGI)

Job description

Responsibilities:

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc;
• Assist Claims Executive to manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols;
• Periodic review of files as and when required;
• Ensure recovery claims are pursued and followed up periodically;
• Compile monthly/quarterly statistics and any other statistical data when required;
• Any other duty or assignment as and when instructed by the superior.

Requirements:

• Minimum qualification of Diploma and or related discipline;
• Preferably with Certificate in General Insurance (CGI) qualifications or relevant insurance equivalent;
• At least 2 years of relevant experience;
• Well versed in insurance principles;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills;
• Good working knowledge of Microsoft Office application.