Collection Assistant

Carousell Group; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Carousell Group, a leading multi-category platform in Southeast Asia, is seeking a Collections Specialist to manage an assigned portfolio of overdue motor hire purchase accounts and contact customers to recover installments.

You will negotiate repayment plans, coordinate with repossession agents and debt‑collection partners, and maintain accurate records of all interactions while working with multiple departments.

Qualifications

• 1–2 years in collections or debt recovery, preferably motor hire purchase.
• Strong negotiation skills and ability to handle difficult conversations.
• Meticulous with records and follow-up.
• Intermediate Excel skills.

Responsibilities

• Manage an assigned portfolio of overdue motor hire purchase accounts across delinquency buckets.
• Contact customers via calls and messages to recover outstanding installments.
• Negotiate repayment plans, restructures, and settlements within approved guidelines.
• Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases.
• Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.
• Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers.
• Any other ad hoc duties

Skills

Negotiation

Tools

Excel

Job description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About Revo Financial

Established in 2018, Revo Financial is an innovative financial solutions provider for both businesses’ and individuals’ automotive needs. We leverage technology for automated processing to bring efficiency and a seamless and simple experience for customers. We are driven to be the next evolution of the autos financial business and invite you to be an integral part of our team.

Job Description

Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.

Contact customers via calls and messages to recover outstanding installments.

Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements.

Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal

Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.

Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers.

Any other ad hoc duties

Qualifications

1 to 2 years of collections / debt recovery experience, preferably in motor hire purchase.

Strong negotiation skills and composure in difficult conversations

Meticulous with records and follow-up

Intermediate Excel knowledge

Able to work independently while collaborating with various departments and stakeholders