Admin Support - Resource Coordination

ERNST & YOUNG SOLUTIONS LLP; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

EY is seeking a Resource Coordinator to partner with engagement teams in Singapore. You will help forward plan resource requirements, coordinate availability, and share best practices across the Resource Planning framework.

The role focuses on planning, reporting, and ensuring efficient utilisation within the Assurance resource team. The position reports to the Operations Manager and involves liaison with the Assurance resource team and Sector Leaders.

Qualifications

• Proficiency in Microsoft applications required.
• Intermediate-Advanced Excel skills.
• Experience working with large groups in a professional service environment desirable.
• Strong interest in resource management and planning best practices.
• Understanding basic KPI drivers of professional services.

Responsibilities

• Monitor and process planning requests submitted by engagement personnel.
• Monitor availability, conflict bookings and resource shortages.
• Coordinate the annual year end planning process.
• Analyse engagement metrics to ensure proper allocation of resources.
• Prioritize client bookings where appropriate.
• Prepare weekly utilisation and chargeability reports and analyse for inconsistencies.
• Prepare monthly forecasts and headcount analyses.
• Maintain annual headcount projection information.
• Assist in educating client servicing personnel on the resourcing process.
• Liaise with Learning and Development for scheduling resources.
• Maintain counsellor and buddy information in the Lead system.
• General admin and related duties.

Skills

Microsoft applications

Excel

Large group coordination

Resource management interest

KPI knowledge (professional services)

Reporting competence

Tools

EY Retain (Resource Management System)

Job description

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The Resource Coordinator is responsible for working closely with key customers in the practice to forward plan resource requirements, correspond resource needs with availability, as well as working with other Resource Coordinators to share information, ideas, workloads, and apply a consistent best practice planning framework across the business. Key areas of responsibility include business unit resource coordination consisting of resource planning, resolving conflicts and monitoring availability and resource shortages through EY's Resource Management System (Retain). Resource Coordinators are responsible for providing reporting to the business unit, including weekly chargeability reports and monthly forecasts.

Responsibilties:

Responsibilities will include but are not limited to:

• Monitor and process planning requests and adjustments submitted by engagement personnel, analysing and challenging planning where relevant.
• Monitor availability, conflict bookings and resource shortages.
• Coordinate the annual year end planning process.
• Analyse and challenge engagement metrics to ensure appropriate allocation of business unit resources.
• Prioritise client bookings where appropriate.
• Prepare weekly utilisation and chargeability reports and analyse for inconsistencies and investigate/challenge as necessary.
• Prepare monthly forecasts and analysis for the business unit.
• Maintain annual headcount projection information.
• Assist in the education of client servicing personnel on the resourcing process.
• Liase with Learning and Development for the scheduling of resources to training
• Maintenance of counsellor and buddy information in the Lead system
• General admin and other related duties - data entry, timesheet monitoring, locker allocation

To Qualify for this role, you will need:

• Proficiency in Microsoft applications
• Intermediate - Advanced Excel skills
• Experience working closely with large groups of people in a professional service-oriented environment (workforce planning or previous resource planning is advantageous, but not essential)
• A key interest in resource management and driving best practices
• An understanding of the basic financial drivers and key KPI's of a professional services firm - particularly around production and utilisation or a proven aptitude to learn in this area

The Resource Coordinator reports directly to the Operations Manager and maintains close liaison with:

• Members of the Assurance resource team and relevant Operations Managers
• Internal Assurance management up to and including the Sector Leader (Partner) and staff.

This role will require the flexibility to work some overtime when required

The Resource Coordinator must be able to work in a connected environment where face-to-face communications with their peer group and primary contacts is not always possible.

As a client support role the majority of time would be spent within the E&Y offices.

The Assurance Resource Planning Team and Planning Framework provide a career path for committed individuals, with the opportunity to progress to Resource Manager if the role is available, and to play a critical role in the coordination of the division's resources.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.