Admin

EAM ENGINEERING PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

EAM Engineering Pte Ltd in Singapore is seeking an Administrative Support to manage communications, scheduling, case logging, and handling customer requests efficiently.

You will prepare quotations, coordinate with internal teams to ensure prompt action, and address customer concerns to maintain client satisfaction and support project delivery. The role requires strong communication, organization, and problem-solving in a busy office environment.

Qualifications

• Experience in administrative support and customer-facing roles.
• Ability to schedule work and coordinate with multiple teams.
• Attention to detail and strong documentation skills.

Responsibilities

• Manage incoming calls to provide timely and accurate information.
• Coordinate work requests with relevant teams to ensure prompt action.
• Log and track cases to maintain accurate records and follow-up.
• Schedule work assignments to optimize resource allocation and meet deadlines.
• Handle email correspondence to support office communication.
• Prepare quotations to assist in project cost estimation and client communication.
• Address and resolve customer complaints promptly to maintain client satisfaction.

Skills

Communication

Scheduling

Customer service

Quotations

Tools

CRM

Job description

Company Overview

EAM Engineering Pte Ltd is a fast-growing Singapore contractor specializing in electrical, plumbing, and renovation works for residential and commercial units. We deliver reliable service, skilled workmanship, and efficient solutions for diverse projects.

Job Summary

You will provide administrative support by managing communications, scheduling work, logging cases, preparing quotations, and handling customer requests and complaints efficiently.

Responsibilities

• Manage incoming calls to provide timely and accurate information to callers
• Respond to work requests by coordinating with relevant teams to ensure prompt action
• Log and track cases systematically to maintain accurate records and follow-up
• Schedule work assignments to optimize resource allocation and meet deadlines
• Handle email correspondence professionally to support smooth office communication
• Prepare quotations accurately to assist in project cost estimation and client communication
• Address and resolve customer complaints promptly to maintain client satisfaction