AD, COO, Process & Change Delivery, PvB SG

STANDARD CHARTERED BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

STANDARD CHARTERED BANK (SINGAPORE) LIMITED is seeking a Process & Change Delivery Specialist to support the Team Head in leading change initiatives within Private Banking and managing designated business processes.

The role focuses on driving governance across Private Banking, ensuring new product rollouts, regulatory changes, and strategic initiatives are coordinated and adopted by the sales force, while managing change pace to minimize fatigue.

Qualifications

• Degree qualified with 5+ years of Change Management, Change Delivery, Project Management or Business Transformation in Private Banking/Wealth.
• Proven experience delivering end-to-end business and process change from requirements through implementation and post-implementation review.
• Strong ability to navigate ambiguity and translate business needs into practical solutions.
• Excellent stakeholder management across Front Office, COO, Operations, Technology, Product, Legal and Compliance across locations.
• Experience in multi-market environments with cross-functional coordination.

Responsibilities

• Lead change initiatives and governance across Private Banking to minimize change fatigue.
• Act as SME for Wealth products and banking processes, driving improvements and simplification.
• Collaborate with stakeholders to identify gaps and drive value.
• Develop change plans and ensure regulatory, policy and governance alignment.
• Communicate changes and manage adoption with minimal business disruption.

Skills

Change Management

Change Delivery

Project Management

Business Transformation

Education

Bachelor's degree

Tools

Copilot

MS 365 Suite

Job description

Job Summary

As part of the COO Change Delivery Team, the Process & Change delivery specialist will support the Team Head in leading relevant change initiatives within the Private Banking sector & managing designated business process.

Key Responsibilities

• The role will also drive Change Governance across Private Banking, ensuring that new product rollouts, regulatory changes, and strategic initiatives are effectively coordinated and seamlessly adopted by the sales force, while managing the overall pace of change to minimize change fatigue.
• Serve as the Subject Matter Expert (SME) for designated Wealth products and/or Banking processes, providing expertise and driving continuous improvement, process simplification, and optimization.
• Partner closely with key stakeholders across functions to understand frontline challenges, identify process gaps and opportunities, and determine where Change Delivery can provide the greatest value.
• Drive structured problem-solving and decision-making, ensuring options are appropriately assessed and recommendations align with business strategy, client outcomes, and organizational values.
• Support the delivery, implementation, and embedding of change initiatives aligned with Private Banking's strategic and business objectives.
• Develop and execute comprehensive change implementation plans to enable smooth adoption while minimizing business disruption and change fatigue.
• Engage stakeholders throughout the change lifecycle to communicate changes, gather feedback, address implementation issues, and ensure initiatives are delivered effectively and within agreed scope and timelines.
• Ensure changes are implemented in accordance with applicable regulatory requirements, internal control standards, and Group policies across the relevant locations.
• Drive greater process alignment across all PvB regions, proactively identifying opportunities to harmonize business processes, improve consistency, and enhance operational efficiency across both locations.

Motivations

• Motivated by delivering high-quality operational outcomes while ensuring compliance with regulatory requirements and internal policies.
• Energised by identifying opportunities for process improvement, driving operational efficiency, and enhancing customer and stakeholder experiences.
• Thrives in a fast-paced, results-oriented environment that requires problem-solving, critical thinking, and effective decision-making.
• Driven by collaborating with cross-functional teams to achieve shared business objectives and deliver sustainable business outcomes.
• Demonstrates resilience and adaptability when managing complex operational challenges, changing priorities, and continuous business transformation.
• Motivated by developing people, fostering a culture of accountability and continuous improvement, and supporting team success through coaching and leadership.

Our Ideal Candidate

• Degree qualified with 5+ years experience Change Management, Change Delivery, Project Management or Business Transformation in Private Banking, Wealth Management
• Proven experience in delivering end-to-end business and process change, from requirements gathering to impact assessment through implementation, training, adoption and post-implementation review.
• Strong ability to navigate ambiguity, challenge constructively and translate business needs into practical solutions
• Able to identify opportunities to simplify processes, improve client and Front Office experience, strengthen controls and reduce manual effort.
• Strong stakeholder management capability, able to build trusted relationships across functions, partnering closely with Front Office, COO, Operations, Technology, Product, Legal, Compliance and stakeholders across locations
• Embed risk and control considerations throughout change delivery, ensuring solutions are operationally sustainable and aligned with appliable regulatory, compliance and governance requirements.
• Comfortable working in complex, cross-functional and multi-market environment, balancing competing priorities and driving alignment across diverse stakeholder

Role Specific Technical Competencies

• Solid knowledge in private banking products & services
• Strong Interpersonal & Communication skills (written & verbal)
• Project Management
• Change Governance Management
• Excellent knowledge in copilot & MS 365 Suite

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnershi