AD, COO, Process & Change Delivery, PvB SG

Standard Chartered Bank; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Inclusive culture and values

Competitive salary and benefits

Retirement savings and insurance

Flexible working arrangements

Wellbeing and learning resources

Structured learning and reskilling

Job summary

Standard Chartered Bank is seeking a Process & Change Delivery specialist to join the COO Change Delivery Team in Private Banking, supporting the Team Head in leading change initiatives, coordinating product rollouts, regulatory changes and strategic programs while mitigating change fatigue.

The ideal candidate will bring 5+ years in change management or delivery within Private Banking or wealth management, strong stakeholder skills, and proficiency with MS 365 and Copilot.

Qualifications

• Degree qualified with 5+ years experience Change Management, Change Delivery, Project Management or Business Transformation in Private Banking, Wealth Management
• Proven experience delivering end-to-end business and process change, from requirements gathering to post-implementation review
• Strong ability to navigate ambiguity and translate business needs into practical solutions
• Identify opportunities to simplify processes, improve client and Front Office experience, strengthen controls
• Stakeholder management across Front Office, COO, Operations, Technology, Legal, Compliance and locations

Responsibilities

• Drive Change Governance across Private Banking, coordinating new product rollouts, regulatory changes, and strategic initiatives
• Serve as SME for designated Wealth products and/or Banking processes and drive continuous improvement
• Partner with stakeholders to identify process gaps and opportunities for Change Delivery
• Lead structured problem-solving and ensure recommendations align with strategy and client outcomes
• Support delivery, implementation and embedding of change initiatives within Private Banking
• Develop and execute change implementation plans to minimize disruption
• Engage stakeholders throughout the change lifecycle and gather feedback
• Ensure regulatory, internal control standards and governance requirements are met
• Harmonize processes across PvB regions to improve efficiency across locations

Skills

Change Management

Project Management

Stakeholder Management

Communication

Problem Solving

Education

Degree qualified

Tools

Copilot

MS 365 Suite

Job description

Job Summary

As part of the COO Change Delivery Team, the Process & Change delivery specialist will support the Team Head in leading relevant change initiatives within the Private Banking sector & managing designated business process.

Key Responsibilities

• The role will also drive Change Governance across Private Banking, ensuring that new product rollouts, regulatory changes, and strategic initiatives are effectively coordinated and seamlessly adopted by the sales force, while managing the overall pace of change to minimize change fatigue.
• Serve as the Subject Matter Expert (SME) for designated Wealth products and/or Banking processes, providing expertise and driving continuous improvement, process simplification, and optimization.
• Partner closely with key stakeholders across functions to understand frontline challenges, identify process gaps and opportunities, and determine where Change Delivery can provide the greatest value.
• Drive structured problem-solving and decision-making, ensuring options are appropriately assessed and recommendations align with business strategy, client outcomes, and organizational values.
• Support the delivery, implementation, and embedding of change initiatives aligned with Private Banking's strategic and business objectives.
• Develop and execute comprehensive change implementation plans to enable smooth adoption while minimizing business disruption and change fatigue.
• Engage stakeholders throughout the change lifecycle to communicate changes, gather feedback, address implementation issues, and ensure initiatives are delivered effectively and within agreed scope and timelines.
• Ensure changes are implemented in accordance with applicable regulatory requirements, internal control standards, and Group policies across the relevant locations.
• Drive greater process alignment across all PvB regions, proactively identifying opportunities to harmonize business processes, improve consistency, and enhance operational efficiency across both locations.

Motivations

• Motivated by delivering high-quality operational outcomes while ensuring compliance with regulatory requirements and internal policies.
• Energised by identifying opportunities for process improvement, driving operational efficiency, and enhancing customer and stakeholder experiences.
• Thrives in a fast-paced, results-oriented environment that requires problem-solving, critical thinking, and effective decision-making.
• Driven by collaborating with cross-functional teams to achieve shared business objectives and deliver sustainable business outcomes.
• Demonstrates resilience and adaptability when managing complex operational challenges, changing priorities, and continuous business transformation.
• Motivated by developing people, fostering a culture of accountability and continuous improvement, and supporting team success through coaching and leadership.

Our Ideal Candidate

• Degree qualified with 5+ years experience Change Management, Change Delivery, Project Management or Business Transformation in Private Banking, Wealth Management
• Proven experience in delivering end-to-end business and process change, from requirements gathering to impact assessment through implementation, training, adoption and post-implementation review.
• Strong ability to navigate ambiguity, challenge constructively and translate business needs into practical solutions
• Able to identify opportunities to simplify processes, improve client and Front Office experience, strengthen controls and reduce manual effort.
• Strong stakeholder management capability, able to build trusted relationships across functions, partnering closely with Front Office, COO, Operations, Technology, Product, Legal, Compliance and stakeholders across locations
• Embed risk and control considerations throughout change delivery, ensuring solutions are operationally sustainable and aligned with appliable regulatory, compliance and governance requirements.
• Comfortable working in complex, cross-functional and multi-market environment, balancing competing priorities and driving alignment across diverse stakeholder

Role Specific Technical Competencies

• Solid knowledge in private banking products & services
• Strong Interpersonal & Communication skills (written & verbal)
• Project Management
• Change Governance Management
• Excellent knowledge in copilot & MS 365 Suite

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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