Active Ageing Programme Designer & Pilot Lead

LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE); Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Lions Befrienders Service Association (Singapore) designs, pilots, and improves active ageing programmes to meet seniors' evolving needs. Using human-centred design, research insights, and pilot feedback, the role develops practical, outcome-based programmes for wider implementation.

The incumbent collaborates with stakeholders to understand preferences, design clear objectives, and evaluate programme impact while ensuring compassionate service for the elderly community in Singapore.

Qualifications

• Degree or equivalent in related discipline as listed in Requirements.
• Experience or interest in human-centred design, programme design, community development, or eldercare.
• Ability to conduct research, facilitate discussions, synthesize insights, and translate findings into practical programmes.
• Good understanding of programme evaluation and outcome measurement.
• Strong communication, analytical, problem-solving, and stakeholder engagement skills.
• Empathetic, curious, adaptable, and able to work independently and collaboratively.
• Fresh graduates are welcome to apply.

Responsibilities

• Conduct research with seniors to understand needs, preferences, and active ageing trends.
• Design outcome-based programmes, including objectives, target audience, programme flow, and evaluation measures.
• Develop tools such as personas, journey maps, concept outlines, and feedback summaries to support programme design.
• Coordinate pilot programmes with Active Ageing Centres and relevant stakeholders.
• Gather and analyse feedback from seniors, staff, and stakeholders to refine programme concepts.
• Recommend whether programmes should proceed, be redesigned, scaled up, or discontinued.
• Document programme concepts, pilot outcomes, and rollout recommendations for management review.

Skills

Human-centred design

Research

Stakeholder engagement

Communication

Analytical thinking

Problem-solving

Education

Degree in Design for Social Futures / Social Design / Service Design / Gerontology / Social Sciences

Job description

Lions Befrienders Service Association (Singapore) designs, pilots, and improves active ageing programmes to meet seniors' evolving needs. Using human-centred design, research insights, and pilot feedback, the role develops practical, outcome-based programmes for wider implementation.

The incumbent collaborates with stakeholders to understand preferences, design clear objectives, and evaluate programme impact while ensuring compassionate service for the elderly community in Singapore.