ACMV Service Manager

E&M SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

E&M SOLUTIONS PTE. LTD. is seeking an ACMV Service Manager to oversee servicing, maintenance, and repair of ACMV systems across sites in Singapore.

You will lead technicians, subcontractors, and service contracts to ensure safe, reliable operation and timely delivery of maintenance work. Ideal candidates have at least 5 years in ACMV/HVAC with supervisory experience, strong diagnostic skills, fault resolution abilities, and a client-facing mindset.

Qualifications

• Diploma/Degree in Mechanical Engineering, Building Services Engineering, Electrical/Mechanical Engineering, or a related discipline.
• Minimum 5 years of ACMV/HVAC experience, with supervisory or management experience preferred.
• Strong technical knowledge of ACMV/HVAC servicing, maintenance, troubleshooting, and repair.
• Experience managing technicians, subcontractors, service schedules, and maintenance contracts.
• Good understanding of preventive and corrective maintenance practices.
• Ability to read and interpret mechanical drawings, schematics, and equipment manuals.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of workplace safety requirements and maintenance procedures.
• Experience in preparing quotations, service reports, maintenance proposals, and cost estimates.
• Good communication and customer-management skills.
• Able to work independently and manage multiple service assignments simultaneously.
• Proficient in Microsoft Office and relevant maintenance/CMMS software.
• Willingness to attend urgent breakdowns or provide after-hours support when required.
• Valid driving licence is an advantage.

Responsibilities

• Manage day-to-day ACMV service and maintenance operations.
• Plan and coordinate preventive and corrective maintenance works for ACMV systems.
• Supervise service technicians and subcontractors, including work allocation and performance monitoring.
• Attend to customer enquiries, service requests, breakdowns, and technical issues.
• Diagnose system faults and recommend appropriate repair or rectification works.
• Prepare service reports, quotations, maintenance proposals, and technical recommendations.
• Monitor service contracts, maintenance schedules, manpower, materials, and equipment.
• Ensure all works comply with relevant safety requirements, codes, standards, and company procedures.
• Conduct site inspections and ensure maintenance works are completed according to required standards and timelines.
• Monitor project and service costs, including manpower, materials, subcontractor costs, and variation works.
• Maintain good relationships with clients, building owners, consultants, suppliers, and subcontractors.
• Identify opportunities for repair, replacement, upgrading, and additional maintenance services.
• Provide technical guidance and training to service technicians.
• Investigate recurring equipment faults and implement corrective and preventive measures.
• Ensure proper documentation and timely submission of service reports and maintenance records.
• Participate in emergency breakdown and after-hours support when required.

Skills

ACMV/HVAC expertise

Team leadership

Fault diagnosis

Customer management

Planning and scheduling

Cost control

Safety awareness

Communication

Problem solving

Education

Engineering degree

Tools

CMMS software

Microsoft Office

Job description

ACMV Service Manager

Job Description

The ACMV Service Manager is responsible for overseeing the servicing, maintenance, troubleshooting, and repair of Air-Conditioning and Mechanical Ventilation (ACMV) systems. The role involves managing service operations, technicians, customers, subcontractors, and service contracts to ensure safe, reliable, and efficient system performance.

Key Responsibilities

• Manage day-to-day ACMV service and maintenance operations.
• Plan and coordinate preventive and corrective maintenance works for ACMV systems.
• Supervise service technicians and subcontractors, including work allocation and performance monitoring.
• Attend to customer enquiries, service requests, breakdowns, and technical issues.
• Diagnose system faults and recommend appropriate repair or rectification works.
• Prepare service reports, quotations, maintenance proposals, and technical recommendations.
• Monitor service contracts, maintenance schedules, manpower, materials, and equipment.
• Ensure all works comply with relevant safety requirements, codes, standards, and company procedures.
• Conduct site inspections and ensure maintenance works are completed according to required standards and timelines.
• Monitor project and service costs, including manpower, materials, subcontractor costs, and variation works.
• Maintain good relationships with clients, building owners, consultants, suppliers, and subcontractors.
• Identify opportunities for repair, replacement, upgrading, and additional maintenance services.
• Provide technical guidance and training to service technicians.
• Investigate recurring equipment faults and implement corrective and preventive measures.
• Ensure proper documentation and timely submission of service reports and maintenance records.
• Participate in emergency breakdown and after-hours support when required.

ACMV Systems Covered

Experience should include some or most of the following:

• Chilled-water air-conditioning systems
• VRV/VRF systems
• AHU and FCU systems
• Chillers and cooling towers
• Pumps and associated mechanical systems
• Mechanical ventilation and exhaust systems
• Air-handling and ventilation equipment
• Ductwork and air-distribution systems
• BMS and HVAC control systems
• Air-conditioning controls and associated electrical components

Job Requirements

• Diploma/Degree in Mechanical Engineering, Building Services Engineering, Electrical/Mechanical Engineering, or a related discipline.
• Minimum 5 years of relevant ACMV/HVAC experience, with supervisory or management experience preferred.
• Strong technical knowledge of ACMV/HVAC servicing, maintenance, troubleshooting, and repair.
• Experience managing technicians, subcontractors, service schedules, and maintenance contracts.
• Good understanding of preventive and corrective maintenance practices.
• Ability to read and interpret mechanical drawings, schematics, and equipment manuals.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of workplace safety requirements and maintenance procedures.
• Experience in preparing quotations, service reports, maintenance proposals, and cost estimates.
• Good communication and customer-management skills.
• Able to work independently and manage multiple service assignments simultaneously.
• Proficient in Microsoft Office and relevant maintenance/CMMS software.
• Willingness to attend urgent breakdowns or provide after-hours support when required.
• Valid driving licence is an advantage.

Key Competencies

• ACMV/HVAC technical expertise
• Service and maintenance management
• Team leadership
• Fault diagnosis and troubleshooting
• Customer relationship management
• Contract management
• Cost and manpower control
• Planning and scheduling
• Safety awareness
• Communication and negotiation
• Problem-solving and decision-making

Key Performance Indicators (KPIs)

• Service response and completion time
• Preventive maintenance completion rate
• Equipment uptime and reliability
• Breakdown recurrence rate
• Customer satisfaction
• Service contract profitability
• Maintenance cost control
• Technician productivity
• Safety performance
• Timely submission of service reports and quotations