Account Manager - Mercanta

ecom agroindustrial corp. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Mercanta in Singapore is seeking an Account Manager to manage day-to-day roaster accounts, grow the Asia portfolio, and ensure quality control from offer through samples and delivery.

The role requires a bachelor degree or equivalent, 3+ years in client-facing sales in commodities, and strong communication and negotiation skills. Willingness to travel for trade shows and events is essential; SAP By Design and Mandarin are pluses.

Qualifications

• Bachelor degree or equivalent industry experience.
• 3+ years client-facing sales experience in commodities.
• Genuine interest in coffee and sustainable supply chains.
• Resilient, proactive and determined to succeed in a competitive environment.
• Team player willing to step outside of their job description to assist colleagues.
• Willingness to travel and assist at trade shows.
• Excellent communication, decision-making, problem-solving and negotiation skills.
• Well-organised, intuitive, and self-motivated.
• Proficiency in Microsoft Office.
• Proficiency in SAP By Design preferred.
• Fluent in English, written and spoken.
• Mandarin language skills would be an asset.

Responsibilities

• Day-to-day portfolio management of roaster accounts.
• Developing the portfolio of roaster accounts across Asia.
• Quality control of offer, pre-shipment, and arrival samples (cupping).
• Part-management of demand planning and sourcing.
• Supporting the logistics team with the execution of orders.
• Client visits combined with event coordination and tasting sessions.
• Origin visits depending on business needs.

Skills

Client-facing sales

Coffee knowledge

Negotiation

Communication

Travel readiness

Education

Bachelor degree or equivalent

Tools

Microsoft Office

SAP By Design

Job description

Established in 1996, Mercanta is an importer of specialty green coffee committed to investing in quality, traceability, and long‑term relationships. Through strong partnerships, rigorous quality selection, and seamless logistics, we supply roasters across the globe with a diverse and dependable coffee portfolio. With offices across multiple jurisdictions, our mission is to deliver outstanding coffees alongside a tailored, service driven account management experience to roasters of all sizes.

Mercanta are therefore continuously on the hunt for skilled and motivated individuals to help achieve the businesses ambitious plans. As of today, we are looking for an Account Manager to join our team in Singapore. The successful applicant will be trained in-house by the Regional Manager across all facets of the business, from quality control to constructing coffee portfolios on behalf of Mercanta’s clients. Ideally, applicants will have 3+ years of sales experience within the world of commodities.

Job Specifications

• Day-to-day portfolio management of current roaster accounts
• Developing the portfolio of roaster accounts across Asia
• Quality control of offer, pre-shipment, and arrival samples (cupping)
• Part-management of demand planning and sourcing
• Supporting the logistics team with the execution of orders
• Client visits combined with event coordination and tasting sessions
• Origin visits depending on business needs

Required Attributes

• Educated to a bachelor degree standard or equivalent industry experience
• 3+ years client-facing sales experience in commodities
• Genuine interest in coffee and sustainable supply chains
• Resilient, proactive and determined to succeed in a competitive environment
• A team player willing to step outside of their job description to assist colleagues when required
• Willingness to travel and assist at trade shows
• Excellent communication, decision-making, problem-solving and negotiation skills
• Well-organised, intuitive, and self-motivated
• Proficiency in Microsoft Office
• Proficiency in SAP By Design preferred
• Fluent in English, written and spoken
• Mandarin language skills would be an asset

As an equal opportunities employer, the ECOM Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We promote belonging and aspire to have a diverse and inclusive workplace. We strongly encourage and welcome applicants from a wide range of backgrounds to apply and join ECOM.