Account Manager

PROTOCOL; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

PROTOCOL is a creative agency at the forefront of culture, managing campaigns for global and local brands. We are looking for an Account Manager to lead client relationships, oversee proposals, pitches, and even tough conversations, guiding projects from concept to execution across social and content work.

You’ll coordinate with planners and creatives to translate trends into real-world campaigns, ensuring timely delivery, clear communication, and strong strategic guidance for clients.

Qualifications

• At least 3 years’ experience in an advertising agency or related field.

Responsibilities

• Frontline with Clients – Be the daily go-to for clients, keeping communication smooth, expectations clear, and relationships strong. You’ll lead proposals, pitches, and even the tough conversations when needed.
• Process Pro – Set up the ways of working: from audits and analytics reports to proposals and workflows, making sure the social/content team runs like clockwork.
• Ideas into Action - Work with planners and creatives to turn campaign concepts into real-world executions across design, animation, video, and everything in between.
• Trend Translator - Stay ahead of the ever-changing social and digital platforms, guiding both clients and the agency to stay relevant and competitive.
• Community Ally - Support clients in managing their communities and response escalations, ensuring brand voices stay consistent and clear across all touchpoints.
• Expectations Manager - Balance timelines, budgets, and scope of work, while making sure out-of-scope requests are identified, tracked, and billed fairly.
• Team Connector – Coordinate across internal teams, clients, and external partners to keep projects on schedule and targets met.

Job description

Listed amongst Marketing Magazine ‘s Creative Agencies of the Year, PROTOCOL is a creative agency built for the bleeding edge of culture.

We are an award-winning agency working with global and local brands alike such as SingPost, luckin, Garrett Popcorn, Singapore Art Museum, Mandai, Canon, Milo, Starhub, giga, Nestlé, MAGGI, Meiji, Singapore Grand Prix amongst others.

We’re also known for our creative spin-off projects like fifty-two and ChillPills which have been featured in numerous mainstream and trade media.

We're looking for an Account Manager to manage our growing portfolio of clients.

Your Mission as an Account Manager (a.k.a. Client Captain & Strategy Co-Pilot):

• Frontline with Clients – Be the daily go-to for clients, keeping communication smooth, expectations clear, and relationships strong. You’ll lead proposals, pitches, and even the tough conversations when needed.
• Process Pro – Set up the ways of working: from audits and analytics reports to proposals and workflows, making sure the social/content team runs like clockwork.
• Ideas into Action - Work with planners and creatives to turn campaign concepts into real-world executions across design, animation, video, and everything in between.
• Trend Translator - Stay ahead of the ever-changing social and digital platforms, guiding both clients and the agency to stay relevant and competitive.
• Community Ally - Support clients in managing their communities and response escalations, ensuring brand voices stay consistent and clear across all touchpoints.
• Expectations Manager - Balance timelines, budgets, and scope of work, while making sure out-of-scope requests are identified, tracked, and billed fairly.
• Team Connector – Coordinate across internal teams, clients, and external partners to keep projects on schedule and targets met.

Qualifications

• At least 3 years’ experience in an advertising agency or related field.