Account Executive

PROTOCOL PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

PROTOCOL PTE. LTD. is an award-winning agency based in Singapore, known for its bold approach to culture and creative work with global brands and local institutions.

The Account Executive role supports the Account Director and Creative Director across campaigns, client liaison, and social media initiatives, delivering strategic and tactical value while keeping projects on scope and on time.

Qualifications

• Fresh graduates welcome to apply.

Responsibilities

• Support the Account Director and Creative Director on tactical and strategic account needs.
• Serve as daily client touch-point for account liaison.
• Lead difficult client conversations on behalf of the team.
• Establish workflows for the social team including audits and analytics.
• Keep clients updated on evolving social and digital platforms.
• Develop campaign concepts and visual production with the creative team.
• Ensure scope, timelines and billable work are managed.
• Coordinate with clients, suppliers, and internal teams to meet targets.

Skills

Client liaison

Social media management

Campaign development

Analytics reporting

Job description

Listed amongst Marketing Magazine's Creative Agencies of the Year, PROTOCOL is a company built for the bleeding edge of culture.

We are an award-winning agency working with global brands and local institutions alike such as Garrett Popcorn, The Singapore Kindness Movement, SingPost, luckin, Singapore Art Museum, Mandai, Canon, Milo, Starhub, giga, Nestlé, MAGGI, Meiji, Singapore Grand Prix amongst other

We're also known for our creative spin-off projects likefifty-twotandChillPillswhich have been featured in numerous mainstream and trade media, as well as running, for five years Main Street Commissary (RIP) a cafe + curatorial art space located right below our agency offices at 81 Rowell Road.

The account executive will support the agency across its portfolio of accounts.

Scope of work

• Support the Account Director and Creative Director on tactical and strategic aspects of the account;
• Provide a touch-point to our clients in daily account liaison requirement
• Engage in difficult conversation with clients on behalf of the team members;
• Leading the process of establishing the ways of working for the social team to follow to conduct audits, create analytics reports, proposals and processes for clients.

For all placements

• Responsible for helping the agency and clients stay up to date with the ever-changing social and digital platforms.
• Support the clients in community management and response escalation.
• Work with the creative and management team in developing campaign concepts and proposals.
• Work with the creative team in visual concepts from graphic design pieces to animated content and production work.
• Ensuring that the agency is abreast with all changes across all social media platforms.
• Manage clients' and team members' expectations in line with agreed cost and scopes of work;
• Manage out of scope work and ensure OOS work are reasonably acceptable in view of timeline and resource available and that they are billable;
• Manage resources and work closely together with all internal and external parties (e.g. clients and suppliers) to ensure targets, deadlines and deliverables are met

Key requisites

• Fresh Graduates are welcome to apply.