Account Manager

PROTOCOL PTE LTD; Singapore; On-site; SGD 48,000 - 64,000; Full time

Job summary

PROTOCOL PTE LTD is seeking an Account Manager in Singapore to support up to 3 key accounts. You will assist the Account Director and Planner on tactical and strategic tasks, lead client pitches, and maintain daily liaison with clients across social and digital campaigns.

You will collaborate with creative and management teams to develop concepts, produce analytics reports, and manage expectations within agreed costs and timelines.

Qualifications

• At least 3 years’ experience in an advertising agency or related field.
• Ability to lead, pitch and present to clients during a proposal.
• Experience managing social media campaigns and analytics.

Responsibilities

• Support the Account Director and Planner on tactical and strategic aspects of the account.
• Confident to lead, pitch and present to the clients during a proposal.
• Provide a touch-point to our clients in daily account liaison requirement.
• Engage in difficult conversation with clients on behalf of the team members.
• Lead the process of establishing the ways of working for the social team to follow to conduct audits, create analytics reports, proposals and processes for clients.
• Responsible for helping the agency and clients stay up to date with the ever-changing social and digital platforms.
• Support the clients in community management and response escalation.
• Work with the creative and management team in developing campaign concepts and proposals.
• Work with the creative team in visual concepts from graphic design pieces to animated content and production work.
• Ensure that the agency is abreast with all changes across all social media platforms.
• Manage clients’ and team members’ expectations in line with agreed cost and scopes of work;
• Manage out of scope work and ensure OOS work are reasonably acceptable in view of timeline and resource available and that they are billable;
• Manage resources and work closely together with all internal and external parties (e.g. clients and suppliers) to ensure targets, deadlines and deliverables are met

Skills

Account management

Client communication

Proposal pitching

Social media analytics

Cross-functional teamwork

Education

Bachelor's degree in Marketing or related field

Job description

Listed amongst Marketing Magazine 's Creative Agencies of the Year, PROTOCOL is a creative agency built for the bleeding edge of culture.

We are an award-winning agency working with global and local brands alike such as SingPost, luckin, Garrett Popcorn, Singapore Art Museum, Mandai, Canon, Milo, Starhub, giga, Nestlé, MAGGI, Meiji, Singapore Grand Prix amongst others.

We're also known for our creative spin-off projects like fifty-two and ChillPills which have been featured in numerous mainstream and trade media.

The account manager will support the agency across up to 3 key accounts.

Scope of work

• Support the Account Director and Planner on tactical and strategic aspects of the account;
• Confident to lead, pitch and present to the clients during a proposal;
• Provide a touch-point to our clients in daily account liaison requirement
• Engage in difficult conversation with clients on behalf of the team members;
• Leading the process of establishing the ways of working for the social team to follow to conduct audits, create analytics reports, proposals and processes for clients.
• Responsible for helping the agency and clients stay up to date with the ever-changing social and digital platforms.
• Support the clients in community management and response escalation.
• Work with the creative and management team in developing campaign concepts and proposals.
• Work with the creative team in visual concepts from graphic design pieces to animated content and production work.
• Ensuring that the agency is abreast with all changes across all social media platforms.
• Manage clients’ and team members’ expectations in line with agreed cost and scopes of work;
• Manage out of scope work and ensure OOS work are reasonably acceptable in view of timeline and resource available and that they are billable;
• Manage resources and work closely together with all internal and external parties (e.g. clients and suppliers) to ensure targets, deadlines and deliverables are met

Key requisites

At least 3 years’ experience in an advertising agency or related field.