Account Manager

London Stock Exchange Group; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Private medical healthcare

Pension plan

Wellbeing program

Job summary

LSEG is seeking an Account Manager to strengthen relationships within Group/Key strategic accounts, drive revenue growth and ensure retention. You will collaborate with Proposition Sales and Customer Success to close larger opportunities and manage end-to-end client engagements, while maintaining a high-touch advisory approach.

The role emphasises understanding customer needs, building trusted advisor relationships, and working across cross-functional teams in a hybrid working model with global

Job description

Account Managers help clients achieve their strategic objectives by providing excellent relationship management, service & support. We work on understanding client's business. We optimise client's workflows and priorities. The Account Manager for Group/Key strategic account is tasked with maintaining deep customer relationships to drive account revenue growth and retention. We help developing a high value contact network within these accounts, opening doors to retain & grow our book of business. This role is specifically focused on Group/Key strategic account management. The role is will be accountable for the commercial close of all deals and retention of existing business. You will also create/support larger solution opportunities and work alongside Proposition Sales and Customer Success Managers to close them.

What will you be doing?

• Demonstrate deep understanding of the customer decision makers’ strategies, priorities and needs
• Have solid understanding of our propositions to initiate conversations and raise interest
• Build and embed a long-term trusted advisor relationship within accounts
• Drive growth by growing our revenue footprint within accounts
• Expand overall customer engagement and increase net revenue within book of business
• Be responsible for all commercial activities within accounts, owning the end-to-end customer relationship
• Drive efficiency in account administration
• Manage internal and external partners and maintain networks to negotiate and close deals
• Ensure high client satisfaction & service levels are maintained
• Focus on constantly learning new products, proposition and stay abreast of industry trends
• Own the input & maintenance of all account plans & activities in Salesforce
• Analyse impact from intelligence on competitor activity and provide feedback to senior management and Product teams
• Work collaboratively across cross-functional teams and bring a positive culture to work every day!

What are we looking for?

• Experience in Sales / Business Development / Account Management, strong customer focus and orientation
• Strong understanding of customers – their business model and workflows
• Strong understanding of financial markets
• Previous market or competitor experience is preferred
• Highly motivated self-starter
• Presentation and interpersonal skills: ability to deliver and communicate at all levels within an organisation, including C-level
• Selling skills (identity, develop and articulate a sophisticated proposition/consultative selling)
• Ability to develop and implement a sales execution plan (account plan, territory plan)
• Problem solving-ability to understand, articulate, structure and solve client needs
• Proven communication, selling, persuasion skills
• Solid understanding of front, middle & back office workflow in asset management
• Good Knowledge of CRM software and admin systems
• Additional language to English is a plus (Mandarin, French, Spanish, Japanese etc)

Why Join Us?

• A Diverse and Inclusive Workforce: an ability to work within a global, diverse and inclusive company with 300 years heritage and 25,000 people
• We have a variety of Inclusion Networks who are a powerful lever of belonging
• Plus an Employee Referral Bonus Scheme
• Constant Learning: 90 Day Sales On‑Boarding Program, e‑learning platform, a range of workshops, Access to real‑time economic data
• Professional Development: Quarterly Connects to ensure you meet your Goals & Objectives
• Focus on Wellbeing: A hybrid working model, we promote physical health and provide access to Mental Health Support, private medical healthcare, corporate pension plan, Daily "Me Hour", Annual wellness allowance
• Make An Impact: 2 Volunteer Days a Year to Help Make the World a Better Place, Matched Fundraising

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We are a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

We offer you the opportunity to make a significant impact by helping shape the future of LSEG's fast‑changing global business.