ACCOUNT MANAGEMENT INTERN — SINGAPORE Singapore

Yindii

Singapore

Híbrido

SGD 8900 - 18.000

A tiempo parcial

14 días+

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Impactful Mission

Hands-on Experience

Learning & Development

Performance Incentive

App Credit

Flexible Work Arrangement

Growth Opportunity

Descripción de la vacante

Yindii is seeking a motivated and curious Account Management Intern to join our Singapore team. You will work closely with a portfolio of merchant partners, learn merchant onboarding, performance analysis, and opportunistically improve listings, stock, and customer experience.

This hands-on internship involves store visits, data-driven experimentation, and building scalable playbooks for junior KAMs, with potential progression to a full Account Management role based on performance.

Formación

Currently pursuing or recently completed a degree in Business, Marketing, Economics, Data Analytics, Hospitality, or a related field.
Strong interest in account management, business development, operations, e-commerce, or the food industry.
Analytical and curious mindset — you enjoy understanding the 'why' behind a problem.
Comfortable working with numbers, data, and performance metrics.
Strong communication and interpersonal skills.
Proactive and willing to take ownership.
Highly organised and able to manage multiple merchants and tasks.
Willingness to visit stores and work hands-on with merchants.
Comfortable working in a fast-paced startup environment.
Professional English communication skills.

Responsabilidades

Learn & Understand: immerse yourself in the merchant ecosystem and onboarding processes.
Manage & Support Merchants: take ownership of your merchant portfolio and communicate with merchants to identify challenges.
Improve & Experiment: identify improvements, test approaches, and monitor results.
Build the Junior KAM Model: help identify KPIs, segmentation, and scalable playbooks.

Conocimientos

Analytical mindset

Strong communication

Proactive ownership

Organised

Data/Numbers fluency

English communication

Educación

Degree in Business/Marketing/Economics/Data Analytics/Hospitality or related

Descripción del empleo

At Yindii, we believe that together, we can end food waste and reverse climate change.

Food waste contributes significantly to the climate crisis, yet around 40% of the food we produce globally is still wasted.

At Yindii, we’re on a mission to fight food waste and reverse climate change through innovative partnerships in the food industry. We connect restaurants, bakeries, supermarkets, and other food businesses with consumers through surplus food at discounted prices.

Join us in making a real impact on the world by helping our merchant partners succeed, one meal at a time.

Role Summary

We are looking for a motivated and curious Account Management Intern to join our team in Singapore。

You will work closely with a portfolio of small and mid-sized merchant partners, with a focus on understanding their performance, identifying opportunities for improvement, and helping them perform better on Yindii.

This is a hands‑on internship where you will learn directly from merchants, store visits, data, and real‑world business situations. After an initial learning period, you will take ownership of your assigned portfolio and work on initiatives to improve its overall performance.

Beyond improving merchant performance, you will also help Yindii understand what makes merchant account management effective at scale. Your learnings will contribute to the development of our future Junior KAM model, including the right KPIs, performance metrics, merchant segmentation, and best practices.

Key Responsibilities

1. Learn & Understand

During the initial weeks, you will immerse yourself in the Yindii merchant ecosystem:

Join merchant onboardings and store visits with the team.

Visit stores and experience the merchant and customer journey firsthand.

Learn how restaurants, bakeries, supermarkets, and other food businesses operate.

Understand what makes a strong Yindii offering and customer experience.

Analyse your assigned portfolio to identify key performance opportunities.

2. Manage & Support Merchants

After the initial onboarding period, you will take ownership of your assigned merchant portfolio.

You will:

Monitor merchant performance regularly.

Identify underperforming merchants and areas for improvement.

Communicate with merchants and understand their challenges and needs.

Recommend practical actions to improve their performance.

Follow up with merchants and track progress.

Support merchants in improving their listings, stock, customer experience, and overall performance.

Build positive and trusted relationships with merchant partners.

3. Improve & Experiment

A key part of the internship is learning what actually drives merchant performance.

You will:

Identify opportunities to improve merchant performance.

Work with merchants to implement improvements.

Test different approaches and initiatives.

Monitor the results of your actions.

Use data and merchant feedback to understand what works and what does not.

Share successful approaches and learnings with the Account Management team.

4. Build the Junior KAM Model

Your work will also contribute to building a scalable approach for managing small and mid‑sized merchants at Yindii.

You will help us identify:

Which merchants require the most support.

What types of interventions have the greatest impact.

How merchants can be segmented and prioritised.

Which KPIs and metrics should be used to measure Junior KAM performance.

What processes, tools, and playbooks are needed to manage merchants efficiently.

By the end of the internship, we aim to have:

Improved the performance and quality of the assigned portfolio.

Identified the most effective merchant interventions.

Developed learnings around different types of merchant challenges.

Defined potential KPIs and success metrics for future Junior KAMs.

Contributed to a repeatable and scalable Junior KAM playbook.

Performance‑based incentives may be introduced based on portfolio improvement.

Requirements

Currently pursuing or recently completed a degree in Business, Marketing, Economics, Data Analytics, Hospitality, or a related field.

Strong interest in account management, business development, operations, e‑commerce, or the food industry.

Analytical and curious mindset — you enjoy understanding the "why" behind a problem.

Comfortable working with numbers, data, and performance metrics.

Strong communication and interpersonal skills.

Proactive and willing to take ownership.

Highly organised and able to manage multiple merchants and tasks.

Comfortable communicating directly with business owners and store teams.

Willingness to visit stores and work hands‑on with merchants.

Comfortable working in a fast‑paced startup environment.

Professional English communication skills.

What You Will Learn

This internship provides hands‑on experience across:

Account management and merchant relationships

Data analysis and performance optimisation

Merchant operations

Business growth and customer experience

Problem solving and experimentation

Performance tracking and KPI development

Building scalable processes and playbooks

You will have the opportunity to work directly with real businesses, see the impact of your work, and contribute to how Yindii builds its future Account Management function.

Benefits