Account Director

Jobtailor

Singapore

On-site

SGD 120,000 - 160,000

Full time

2 days ago

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Job summary

Jobtailor is seeking an Enterprise Account Manager to own and grow a portfolio of enterprise clients in Singapore, driving expansion and retention across regions. You will develop strategic account plans, build senior stakeholder relationships, and lead negotiations, renewals, and multi-year expansions.

Collaborate with Deployment, Product, Engineering and Customer Success to deliver measurable business impact.

Qualifications

Proven experience in enterprise account management, strategic sales, customer success, or commercially accountable client-facing roles.
Experience owning a revenue, expansion, retention, or similar commercial target.
Track record of growing complex enterprise accounts through renewals, upsells, cross-sells, or regional expansion.

Responsibilities

Own and exceed expansion and retention targets across a portfolio of enterprise accounts.
Develop strategic account plans identifying stakeholders, teams, business units, markets, and use cases.
Identify and drive upsell, cross-sell, renewal, and multi-year expansion opportunities.
Lead commercial conversations, including proposals, negotiations, renewals, and expansion agreements.
Build and maintain a clear, actionable pipeline across accounts.
Build trusted relationships with senior business, technology, and procurement stakeholders.
Understand customer priorities and measures of success.
Act as a strategic partner aligning Hupo’s capabilities with customer objectives.
Lead executive business reviews and communicate outcomes, risks, and opportunities.
Own overall account health from onboarding through adoption, renewal, and expansion.
Collaborate with Deployment, Product, Engineering, and Customer Success on enterprise programmes.
Monitor progress, dependencies, risks, and stakeholder expectations.
Escalate issues requiring alignment or momentum.
Bring customer and market insights to shape product and go-to-market strategy.
Identify patterns informing new use cases and expansion opportunities.

Skills

Enterprise account management

Strategic sales

Customer success

Stakeholder management

Revenue growth

Communication

Ownership

Problem identification

Adaptability

Relationship building

Job description

Own and exceed expansion and retention targets across a portfolio of enterprise accounts
Develop strategic account plans identifying new stakeholders, teams, business units, markets, and use cases
Identify and drive upsell, cross-sell, renewal, and multi-year expansion opportunities
Lead commercial conversations, including proposals, negotiations, renewals, and expansion agreements
Build and maintain a clear, actionable pipeline across accounts
Build trusted relationships with senior business, technology, and procurement stakeholders
Understand customer business priorities, operating environments, and measures of success
Act as a strategic partner by connecting Hupo’s capabilities to customers’ broader business objectives
Build internal champions and navigate complex stakeholder environments
Lead executive business reviews and communicate outcomes, risks, recommendations, and opportunities
Own overall account health and success from onboarding through adoption, renewal, and expansion
Define success measures and ensure Hupo demonstrates measurable business impact
Collaborate with Deployment, Product, Engineering, and Customer Success on enterprise programmes
Monitor delivery progress, dependencies, risks, and stakeholder expectations
Escalate issues requiring alignment or additional momentum
Bring customer and market insights to Hupo to shape product and go-to-market strategy
Identify account patterns informing new use cases, expansion opportunities, and ways of working
Help build repeatable account-management practices as the team scales

Requirements

Proven experience in enterprise account management, strategic sales, customer success, consulting, or another commercially accountable client-facing role
Experience owning a revenue, expansion, retention, or similar commercial target
Track record of growing complex enterprise accounts through renewals, upsells, cross-sells, or regional expansion
Strong experience building and managing relationships with senior business and technology stakeholders
Strong commercial judgment and the ability to identify and act on revenue opportunities
Excellent communication and stakeholder-management skills, with the ability to navigate complex organisations
Strong ownership and follow-through—you identify problems early, push things forward, and stay accountable for outcomes
Ability to create structure in ambiguous situations and manage multiple priorities independently
Comfortable working in a fast-moving startup or scale-up environment where priorities and responsibilities can evolve quickly
Fluent in English and comfortable working across different cultures and markets
Nice-to-have: Enterprise SaaS, AI, financial services, consulting, or digital transformation experience
Nice-to-have: Experience working with banks, insurers, fintechs, or other highly regulated enterprises
Nice-to-have: Experience managing regional or multi-market enterprise accounts across Asia
Nice-to-have: Experience working with enterprise technology deployments and collaborating closely with Product and Engineering teams
Nice-to-have: Experience in a high-growth startup or scale-up environment

Demonstrates expertise in enterprise account management, strategic sales, and customer success, with a strong focus on driving revenue growth through upselling, cross-selling, and managing complex stakeholder relationships. Proven ability to navigate ambiguous situations and deliver measurable business impact while collaborating with cross-functional teams.

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