6 Months Contract Patient Experience Executive (Feedback Management/Service Excellence) @Novena #HLV

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a specialist to manage feedback and enhance patient experience following the rollout of new national systems. The role focuses on prompt resolution of service feedback, guided by performance indicators, and coordination of hospital-wide initiatives to strengthen service excellence.

The role also involves creating and populating data dashboards to track satisfaction, trends, and patterns, with insights presented to hospital committees to support

Qualifications

• Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline.

Responsibilities

• Manage feedback and enhance patient experience after implementation of new national systems.
• Ensure prompt resolution and closure of service-related feedback guided by service performance indicators.
• Coordinate hospital-wide initiatives and projects to improve service excellence and uphold the organisation's service culture.
• Conduct surveys, organize programmes and events, and plan focus group discussions.
• Assist in creating and populating data dashboards of feedback indicators to track service satisfaction and trends.
• Present insights to hospital committees and workgroups to inform strategic decision-making.

Skills

Feedback management

Patient experience

Survey coordination

Data dashboards

Education

Bachelor's degree

Tools

Dashboards (data viz)

Job description

Responsibilities:

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation's service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Requirement:

Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline