5-Star Hotel Housekeeping Supervisor

CLEAN CIRCLE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

Clean Circle PTE. LTD. is recruiting a Housekeeping Supervisor to oversee daily housekeeping operations in a luxury hotel setting in Singapore. You will supervise Room Attendants, inspect rooms, and maintain 5-star cleanliness and presentation across guest rooms and public areas.

The role requires strong leadership, attention to detail, and the ability to manage high room volumes, VIP preparations, and coordinate with Front Office. Shift work and weekends are expected.

Qualifications

• Previous experience in hotel housekeeping, preferably in a 4- or 5-star hotel.
• Previous supervisory experience is preferred.
• Strong knowledge of guest-room cleaning and inspection standards.
• Ability to supervise and inspect a high volume of rooms while maintaining attention to detail.
• Good communication, leadership, and problem-solving skills.
• Professional grooming and guest-service attitude.
• Ability to work shifts, weekends, and public holidays.
• Knowledge of hotel housekeeping systems/PMS is an advantage.

Responsibilities

• Supervise and coordinate the daily work of Room Attendants and housekeeping team members.
• Inspect and maintain the cleanliness and presentation of up to 50 guest rooms per shift, depending on occupancy and requirements.
• Conduct detailed room inspections before rooms are released for sale or guest arrival.
• Ensure rooms meet 5-star standards for cleanliness, amenities, linen, bathroom presentation, furniture, and overall appearance.
• Check room status and coordinate with Front Office regarding VC, VD, Occupied, Out of Order, and priority rooms.
• Identify maintenance defects and report them promptly to the Engineering/Maintenance Department.
• Follow up on reported defects to ensure timely resolution.
• Monitor room attendants' productivity, grooming, attendance, and adherence to hotel procedures.
• Allocate rooms and daily assignments according to occupancy, VIP arrivals, early check-ins, and priorities.
• Ensure proper replenishment and presentation of guest amenities, minibar items, linen, towels, and supplies.
• Handle guest requests and housekeeping-related complaints professionally and promptly.
• Coordinate VIP, long-stay, special-occasion, and special-request room preparations.
• Conduct periodic checks of corridors, public areas, pantries, linen rooms, and other areas.
• Ensure compliance with hotel standards for hygiene, health and safety, security, and chemical handling.
• Monitor housekeeping equipment and report damaged or unsafe equipment.
• Maintain accurate room inspection records, discrepancy reports, and housekeeping checklists.
• Train, coach, and support Room Attendants and new housekeeping colleagues.
• Assist the Executive Housekeeper/Assistant Housekeeper with daily operations and other assigned duties.
• Room Inspection Standards: Bedroom cleanliness and dust-free surfaces; Bed-making and linen condition; Bathroom cleanliness and sanitation; Towels and amenities; Floors, carpets, curtains, and windows; Furniture and fixtures; Lighting and electrical equipment; Air-conditioning operation; TV, telephone, safe, and other guest facilities; Room supplies and presentation; Odour and overall room ambience; Maintenance defects; Final 5-star presentation before releasing the room.
• Key Performance Areas: Guest-room cleanliness and inspection scores; Number of rooms inspected and released accurately; Guest satisfaction and housekeeping-related complaints; Room turnaround time; Room-attendant productivity; Maintenance defect follow-up; Compliance with hotel SOPs and safety standards; Team attendance, grooming, and performance.

Skills

Supervisory experience

Leadership

Communication

Problem-solving

Guest-service attitude

Shift flexibility

PMS knowledge

Tools

Hotel PMS

Job description

Clean Circle PTE. LTD. is recruiting a Housekeeping Supervisor to oversee daily housekeeping operations in a luxury hotel setting in Singapore. You will supervise Room Attendants, inspect rooms, and maintain 5-star cleanliness and presentation across guest rooms and public areas.

The role requires strong leadership, attention to detail, and the ability to manage high room volumes, VIP preparations, and coordinate with Front Office. Shift work and weekends are expected.