F&B Shift Leader - Guest Experience & Ops Supervisor

THE BAKERY DEPOT PTE LTD; Singapore; On-site; SGD 29,000 - 39,000; Full time

Job summary

THE BAKERY DEPOT PTE LTD in Singapore is seeking a proactive Shift Leader to oversee team members during shifts and ensure smooth operations and guest experiences.

You will allocate tasks, monitor performance, conduct pre-shift briefings, handle customer complaints, and uphold hygiene and safety standards while managing cash and daily sales reports. This role requires 2-3 years F&B experience, reliability, and a hands-on, flexible approach with weekend/holiday availability.

Qualifications

• Minimum 2-3 years relevant F&B experience.
• Strong customer service orientation and communication.
• Knowledge of POS systems and cash handling.
• Ability to supervise and motivate staff.
• Flexibility to work shifts, weekends, and holidays.
• Strong organizational and time management skills.
• Problem-solving and conflict resolution ability.
• Responsible, reliable, and dependable with a hands-on approach.
• Uphold brand standards and service quality.

Responsibilities

• Supervise team members during assigned shifts
• Allocate tasks and monitor performance
• Conduct pre-shift briefings and updates
• Handle customer complaints professionally
• Ensure compliance with hygiene and safety standards
• Manage cash handling and daily sales reports
• Support training of new staff
• Uphold brand standards and service quality
• Act as the point of contact for management during shifts

Skills

Staff supervision

Customer service

POS systems

Cash handling

Time management

Communication

Problem solving

Reliability

Flexibility

Job description

THE BAKERY DEPOT PTE LTD in Singapore is seeking a proactive Shift Leader to oversee team members during shifts and ensure smooth operations and guest experiences.

You will allocate tasks, monitor performance, conduct pre-shift briefings, handle customer complaints, and uphold hygiene and safety standards while managing cash and daily sales reports. This role requires 2-3 years F&B experience, reliability, and a hands-on, flexible approach with weekend/holiday availability.