44437 ServiceNow Specialist

half the sky; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

A leading technology firm in Singapore is looking for a ServiceNow Specialist to implement scalable ServiceNow solutions that align with digital transformation goals. This role requires a deep understanding of ITSM, ITOM, and CSM modules. The ideal candidate will possess ServiceNow Certified Implementation Specialist certification and has proven experience in ServiceNow development. This position offers a chance to enhance operational efficiency and improve customer service experience through integrated solutions.

Qualifications

• ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
• Proven experience in developing and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
• Proficiency in ServiceNow development and CI/CD practices.

Responsibilities

• Implement scalable ServiceNow solutions that align with digital transformation goals.
• Enhance operational visibility and orchestration for streamlined IT operations.
• Implement CSM solutions to enhance customer service experience.
• Enhance operational visibility, event management and orchestration for IT operations.
• Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
• Implement CSM solutions that enhance customer service and enable knowledge management.

Skills

ServiceNow Implementation

IT Service Management (ITSM)

IT Operations Management (ITOM)

Customer Service Management (CSM)

Proficiency in CI/CD practices

Education

ServiceNow Certified Implementation Specialist

Job description

About the job 44437 ServiceNow Specialist

Key Responsibilities:

• ServiceNow Implementation:
• Implement scalable ServiceNow solutions that align with digital transformation goals.
• Customize and extend the platform to enhance efficiency, automation, and user experience.
• Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.
• IT Service Management (ITSM) and IT Operations Management (ITOM):
• Enhance operational visibility, event management, and orchestration to streamline IT operations.
• Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.
• Customer Service Management (CSM):
• Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.
• Integrate CSM with other ServiceNow modules to create a unified customer service approach.

Job Requirements:

• ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.
• Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.
• Proficiency in ServiceNow development and CI/CD practices.