26992431 Securities & Derivatives Intermediate Analyst

CITIBANK N.A.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

CITIBANK N.A. in Singapore seeks an experienced client-facing operations professional to own post-trade relationships and ensure timely, accurate responses to client queries.

You will drive solutions to reduce manual touchpoints, provide clear updates on market events or delays, and collaborate with Sales and Client Executives to understand end-to-end client needs. The role requires strong analytical skills, the ability to work with internal teams and to perform client performance analytics to

Qualifications

• 2–5 years of relevant client facing experience.
• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange.
• Market expertise in listed derivatives, OTC clearing/futures, prime brokerage, or equities.

Responsibilities

• Own and manage the post-trade operational relationship for a portfolio of clients.
• Ensure client queries are acknowledged, investigated, and resolved within Citi standards.
• Provide operational solutions and remediations to reduce manual touchpoints.
• Provide clients with updates relating to market events, delays or technology issues.
• Partner with Sales and Client Executives to understand front-to-back client needs.
• Attend client visits and engage in Citi-client operational relationship reviews.
• Collaborate with Sales to outline Citi client offerings and drive business growth.
• Perform analytics to review client performance and optimise client flow through systems.

Skills

Client-facing

Stakeholder management

Analytical skills

Data analysis

Operational excellence

Job description

• Own and manage the post-trade Operational relationship for a portfolio of Clients

• Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.

• Provide operational solutions and remediations to eliminate /reduce client or Citi pain points &manual touchpoints.

• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)

• Partner with the Sales, Client Executives, look to understand the front-to-back needs of our clients with the aim of providing them with the most optimal client experience.

• Attend regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas.

• Partner with the sales and prospective clients to outline CITI client offering to drive further business growth.

• Perform analytics to review client performance, make suggestions on how to optimise the clients’ flow through system and client analysis.

• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy.

Essential Requirements:

• 2-5 years of relevant client facing experience.

• Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange.

• Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Client & Relationship Focus:

• Proven experience managing and expanding client relationships in financial services.

• Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment. Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews.

• Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience.

• Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience. Proficiency in using data analysis tools and techniques.