261000786 Business Senior Analyst - Assistant Vice President

CITIBANK N.A.; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Résumé du poste

Citi is seeking a highly motivated Business Analyst to support the Real Estate Services (RES) Global Business Execution Team. You will help advance data-driven decision making, governance, and process transformation across RES, combining domain knowledge with analytics to drive cross-functional initiatives.

Working with global stakeholders, you will shape future operating models, establish governance, and deliver change initiatives that improve performance and support Citi's long term objectives.

Qualifications

• 5–6 years of professional experience as a Business Analyst or similar role.
• Deep domain experience in corporate real estate, facilities management, or construction.
• Experience leading cross-functional projects and driving business change initiatives.
• Strong experience in process improvement, operational excellence, or organisational change management.
• Deep domain expertise in Corporate Real Estate, Facilities Management, Workplace Services, Construction Management, Occupancy Planning, or Portfolio Management.
• Experience working within global organisations and matrix environments is highly desirable.

Responsabilités

• Lead end-to-end business process analysis, mapping, redesign, and governance across RES.
• Lead cross-functional projects from requirements to delivery.
• Develop business cases, roadmaps, and implementation plans for process, technology, data, and organisational change initiatives.
• Establish process architecture, standards, documentation, and governance frameworks to support operational excellence and business transformation.
• Partner with business leaders to identify improvement opportunities and drive adoption of best practices.
• Drive data governance by coordinating with data owners and system stakeholders to establish data standards and KPIs.
• Collaborate with business, operations, and technology teams to ensure solutions align with objectives.
• Analyze business, operational, and market data to identify trends and support strategic decisions.
• Support and evaluate Proofs of Concept (POCs) and pilot initiatives involving AI, automation, and digital transformation.

Connaissances

Cross-functional leadership

Analytical thinking

Process improvement

Business analysis

Data governance

Stakeholder management

Formation

Bachelor's degree in Business Administration, Real Estate, Project Management, Engineering, Data Analytics

Description du poste

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on‑job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi’s Enterprise Services and Public Affairs (ESPA) aims to enhance how our stakeholders perceive and experience Citi. We manage our reputation by engaging with our stakeholders and delivering great spaces and services to colleagues and clients.

Introduction

We are seeking a highly motivated business analyst to support the Real Estate Services (RES) Global Business Execution Team in Citi.

This role will support the Data Strategy & Management team in advancing data‑driven decision‑making, process excellence, and business transformation across RES. The successful candidate will combine Corporate Real Estate domain knowledge, business process management expertise, and project delivery experience to drive cross‑functional initiatives that strengthen data governance, optimise operating processes, and improve organisational effectiveness.

Working closely with global stakeholders, the individual will help design future‑state operating models, implement sustainable governance practices, and deliver strategic change initiatives that enhance business performance and support RES's long‑term objectives.

Responsibilities

• Lead the analysis, mapping, redesign, and governance of end‑to‑end business processes across RES, driving operational efficiency, standardisation, controls, and scalability.

• Lead cross‑functional projects from requirements gathering through implementation, coordinating stakeholders, managing milestones, and ensuring successful delivery of business outcomes.

• Develop business cases, project roadmaps, and implementation plans for process, technology, data, and organisational change initiatives.

• Establish and maintain process architecture, standards, documentation, and governance frameworks to support operational excellence and business transformation.

• Partner with business leaders and stakeholders to identify improvement opportunities, define future‑state operating models, and drive adoption of best practices.

• Drive data governance initiatives by partnering with data owners and system stakeholders to establish data standards, ownership, quality controls, KPI frameworks, and critical data elements.

• Collaborate with business, operations, and technology teams to ensure solutions align with business objectives and operational requirements.

• Analyze business, operational, and market data to identify trends, assess performance, and generate actionable insights that support strategic decision‑making.

• Support and evaluate Proofs of Concept (POCs) and pilot initiatives involving AI, automation, process optimisation, and digital transformation technologies.

Required Skills and Qualifications

Experience

• 5‑ 6 years of professional experience as a Business Analyst or a similar role.

• Deep domain experience in corporate real estate, facilities management, or construction is required.

• Demonstrated experience leading cross‑functional projects and driving business change initiatives.

• Strong experience in process improvement, operational excellence, business transformation, or organisational change management.

• Deep domain expertise in Corporate Real Estate, Facilities Management, Workplace Services, Construction Management, Occupancy Planning, or Portfolio Management is required.

• Experience working within global organisations and matrix environments is highly desirable.

Education

Bachelor's degree in Business Administration, Real Estate, Project Management, Engineering, Data Analytics, or a related discipline.

Analytical Acumen

• Exceptional analytical, problem‑solving, and critical thinking abilities, coupled with a keen eye for detail.

• Strong business acumen, with the ability to connect data findings directly to real‑world business decisions.

Communication & Interpersonal Skills

• Strong communication skills, including the ability to translate complex technical information into clear, concise, and actionable insights for diverse audiences.

• Proven ability to effectively communicate with senior leadership.

• Strong interpersonal skills, enabling the building of effective working relationships across all levels of the organisation and with external partners.

Technical Proficiency

• Proven ability to gather, analyse, and document complex business requirements in a structured manner.

• Proficiency in business process mapping, analysis, and reengineering methodologies to identify and design improvements.

• Exposure to AI/ML concepts or experience working on projects involving predictive analytics.

• A foundational understanding of data governance, data quality, and data management principles.

Domain Knowledge (Highly Valued)

• Strong foundation in at least one or more areas of Corporate Real Estate Management (e.g., construction project lifecycles, facilities maintenance processes, portfolio management) is a significant plus.

Work Ethic

• Ability to work both independently and collaboratively in a fast‑paced environment

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.