Facilities Sr Analyst

CBRE Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CBRE Pte Ltd is recruiting for an Associate Enterprise Services role within Global Workplace Solutions in Singapore. The successful candidate will manage Front of House services, vendor relations and KPI-driven service delivery across enterprise facilities.

The role emphasizes performance management, stakeholder engagement and collaboration with regional operations to deliver efficient, compliant and cost-conscious facilities services. Degree holders with FM sector experience are preferred.

Qualifications

• Experience performance management essential.
• Good experience in dealing with and influencing clients and customers.
• Self motivated and work under pressure to balance conflicting deadlines is essential.
• Analytical skill set, project management and transitional experience.
• Excellent planning, organizational and interpersonal skills.
• Has market expertise for services managed.

Responsibilities

• Manage Front of House operations and related services for associates.
• Seek to improve customer satisfaction demonstrated through KPIs and service delivery strategy.
• Act as the key interface with customer facing issues including incident reporting and escalations.
• Coordinate with Soft Services Lead and Category Managers on services and process improvements.
• Collaborate with Regional Operation Manager and Facilities Managers on rollout of change management programmes.
• Identify efficiencies and savings within Enterprise Services.
• Provide education and support to FM staff to ensure consistent service delivery.
• Supervise ES staff and vendor staff, guiding on bank processes and onboarding/offboarding.
• Review vendor invoicing and payment approval.
• Track and report ES spend and inventory monthly.
• Prepare monthly spend and forecast with Finance Team.
• Attend and report ES services during regular meetings with FM Team and Portfolio Manager.
• Manage on-site related audits.
• Work with Sourcing Team on vendor contracts and renewals.
• Ensure ES certifications are renewed timely.
• Ensure sustainability alignment with EHS Manager.
• Ensure MSAs and contractual measures are met.
• Vendor management and CBRE relationship ambassador for ES vendors.
• Review performance metrics and take corrective actions with operations team.

Skills

Performance management

Client relationship management

Analytical skills

Project management

Planning and organizational skills

Interpersonal skills

Commercial acumen

Education

Degree or equivalent qualifications

Job description

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from the Fortune 500 global companies to single, iconic buildings.

What you’ll do:

• For Associate Enterprise Services - Manage Front of House, Mailroom, Pantries, Catering, Cable Subscriptions, Office Supplies, Business Card Printing, Copy Center, Car Rental &Transportation for associates
• Seeking to improve customer / client satisfaction demonstrated through KPI’s and service delivery strategy Operations
• Acts as the key interface with customer facing issues including incident reporting / escalations
• Collaboration into Soft Services Lead and Soft Service Category Managers for the service commodity and rolling out new initiatives / process improvements
• Work closely with Regional Operation Manager and Facilities Managers across regions in rolling out change management programmes associated to Enterprise Services (ES)
• Seek to establish efficiencies & savings with ES Services
• Provide education / support to FM team to ensure consistent service delivery, joint ownership and resolution with FM for customer delivery issues.
• Supervise ES staff including vendor staff; provide professional guidance and briefing on bank’s processes / policies including on-boarding and off-boarding vendors’ staff
• Review vendors’ invoicing and payment approval
• Track and report on all ES Spend and inventory with monthly reporting
• Prepare monthly actual spend and forecast with Finance Team
• Attend and report ES services during the regular meetings with FM Team and Portfolio Manager
• Manage on site related Audits
• Work with Sourcing Team on vendor’s contracts ( new and expiring)
• Ensure ES related certifications are renewed on a timely manner
• Ensure bank’s sustainability is adhered and work in collaboration with EHS Manager
• Ensure all MSA contractual measures are meet
• Vendor Management
• Act as the CBRE relationship representative and escalation point with ES regional vendors
• Review performance metrics; tracking, analysing reporting performance in terms of quality,safety, cost, customer satisfaction and taking corrective action, with the operations team,where necessary
• Where contracts are principal and agency to CBRE, ensure compliance of Vendor
• Performance Management to ES Playbook

What you’ll Need:

• Experience performance management essential
• Good experience in dealing with and influencing clients and customers
• Self motivated and work under pressure to balance conflicting deadlines is essential
• Analytical skill set, project management and transitional experience
• Excellent planning, organizational and interpersonal skills
• Has market expertise for services managed
• Degree or equivalent qualifications
• Experience of 3 to 8 years in the FM industry gained within Financial Services Sector
• preferred
• Commercial acumen and awareness

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.