12 Months Insurance Customer Service Executive ($4000-$4800) #BYR

Recruit Express Pte Ltd; Singapore; Presencial; SGD 30 000 - 42 000; Tempo integral

Resumo da oferta

Recruit Express Pte Ltd in Singapore seeks a Customer Service support specialist to conduct call surveys, respond promptly to customer inquiries, and resolve complaints in line with service standards.

You will assist with process improvement initiatives, gather requirements, participate in UAT, and help track issues to ensure departmental objectives are met.

Qualificações

• Experience conducting call surveys preferred

Responsabilidades

• Support Customer Service team across key activities.
• Conduct customer call surveys accurately within timelines.
• Handle and resolve customer complaints independently per service standards.
• Provide timely, high-quality responses to customer enquiries and feedback.
• Escalate cases to appropriate stakeholders when needed.
• Support projects and process improvements, including UAT, data prep and issue tracking.
• Identify recurring concerns and opportunities for service improvement.
• Perform other duties to support departmental objectives.

Conhecimentos

Call surveys

Complaint handling

Customer service

Descrição da oferta de emprego

Key Responsibilities

The successful candidate will support the Customer Service team in the following areas:

• Conduct customer call surveys accurately and within established timelines.

• Handle and resolve customer complaints independently, effectively and in accordance with established service standards.

• Provide timely and high-quality responses to customer enquiries, feedback and service requests received through various customer service channels.

• Identify cases requiring further clarification, follow-up or escalation to the appropriate stakeholders.

• Support Customer Service projects and process improvement initiatives, including requirements gathering, user acceptance testing (UAT), data preparation, issue tracking and post-implementation follow-up.

• Identify recurring customer concerns, service gaps and opportunities for process improvement.

• Perform other duties as assigned to support departmental and business objectives.

Job Requirements

• Life & health insurance knowledge and with experienceconducting call surveys preferred