1 Year Contract Patient Service Associate (Customer Fronting) - $2500 #HLV

Recruit Express Pte Ltd; Singapore; On-site; SGD 25,000 - 36,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a friendly front desk assistant to greet patients, register their details and manage inquiries.

You will schedule appointments, handle payments, and coordinate referrals with specialists while ensuring a high level of customer service.

Assigned to a health monitoring station, you will assist with basic measurements such as height, weight, and blood pressure according to the roster, contributing to patient care and service quality.

Qualifications

• Experience in customer service or healthcare front desk preferred.
• Ability to register patients and schedule appointments.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and register patients.
• Schedule patient appointments.
• Coordinate referrals to specialists.
• Handle payments and respond to patient inquiries.
• Manage patient concerns with timely resolution and escalation when needed.
• Communicate effectively to provide high level customer service.
• Assist at health monitoring station with height, weight and blood pressure as rostered.

Skills

Customer service

Communication

Appointment scheduling

Payments handling

Problem resolution

Patient care

Job description

Working hours

Weekday: 7am to 7pm (Only need to work 8 hours a day on weekdays (need to follow the roster planned by supervisor)

Every Sat: 7am to 130pm (Only need to work 4 hours on Sat (need to follow the roster planned by supervisor)

44 hours per work week

Locations

Marine Parade/Pasir Ris/Tampines/Punggol/Bedok

Roles & Responsibilities

• Greet and register patients
• Schedule patient appointment
• Coordinate specialists' consultation referrals
• Handle payments and respond to patient inquiries
• Manage patient concerns, ensuring timely resolution and escalation when necessary
• Communicate effectively with patients to provide a high level of customer service
• Will be stationed at the health monitoring station based on the roster. Involved in taking height/weight and blood pressure for patients at the health monitoring station

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