[0580] Sales Support Administrator – Chemical Products | SAP B1 - Macpherson/ 5 days/ $3.8k

The Supreme HR Advisory Pte. Ltd.; Singapore; Presencial; SGD 39.000 - 42.000; Jornada completa

Descripción de la vacante

The Supreme HR Advisory Pte. Ltd. in Singapore seeks a detail‑oriented Order & Customer Service Executive to coordinate orders, quotations and deliveries for the Performance Products and Polymer divisions.

You will liaise with customers, suppliers and internal teams to ensure timely, accurate fulfilment in a regulated environment. Based in MacPherson, this full‑time role offers Monday to Friday work, 8:30am–5:30pm, and a salary of SGD 3,500–3,800 per month with potential for growth through

Formación

• Diploma-level education or equivalent.
• Experience in Chemical / Manufacturing / Distributing Industry is required.
• Proficiency with SAP Business One preferred.

Responsabilidades

• Act as the primary contact for customer inquiries, complaints and feedback.
• Generate quotations and provide them to customers.
• Review and process customer orders.
• Coordinate with customers to clarify order discrepancies and confirm orders.
• Liaise with Supply Chain for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor shipments.
• Communicate delivery dates and obtain customer acceptance.
• Oversee order processing from initiation to delivery.
• Support Finance with invoice submissions and customer payments.
• Ensure compliance with AQMS and EMS requirements.

Conocimientos

Customer service

Quotations

Order processing

Communication

Educación

Diploma

Herramientas

SAP B1

Descripción del empleo

• 5 days, Monday to Friday 8.30am to 5.30pm
• Salary:$3,500 - $3,800
• Location:MacPherson (Nearest MRT Tai Seng)

Job Scope:

• Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Generate quotations, provide them to customers, and follow up on order receipt in a timely manner.
• Review and process customer orders.
• Liaise with customers to clarify order discrepancies and confirm orders.
• Coordinate with Supply Chain Department for stock availability and delivery dates.
• Issue Purchase Orders to suppliers and monitor incoming shipments.
• Communicate with customers on estimated delivery dates and obtain customer acceptance.
• Initiate purchase or delivery arrangements as per documented procedures.
• Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.
• Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations.
• Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements.
• Receive forecasts from customers and plan and maintain appropriate inventory levels.
• Analyse customer feedback and work with management to enhance service quality and improve business workflows.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met.
• Monitor and update price lists for the division’s products.
• Assist the Finance Department with invoice submission.
• Assist the Finance Department in following up on customer payments.
• Support ad-hoc tasks such as generating necessary sales reports.
• Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS).
• Ensure procedures, standards, and guidelines are followed and maintained.

Requirements:

• Diploma-level education or equivalent.
• Proficiency in SAP Business One (SAP B1) preferred.
• Experience in Chemical / Manufacturing / Distributing Industry is required.