[0580] Restaurant General Manager [Operations / Premium Dining - Italian Cuisine] - $6k

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a senior hospitality leader with a track record in luxury dining to oversee guest experience, corporate dining, and premium service standards in a high-end setting in Singapore.

You will drive business lunch development, manage front-of-house teams, and ensure strict adherence to SOPs, budgeting, and brand reputation while coordinating with kitchen operations and management for exceptional guest experiences.

Qualifications

• Minimum 5 years of experience in hospitality, restaurant operations, or luxury food and beverage management.
• With at least 2 - 3 years in a senior management role.
• Previous experience in a five-star hotel, luxury hospitality group or reputable fine-dining restaurant is strongly preferred.
• Strong understanding of luxury service standards, guest relations, VIP management and service recovery.
• Experience managing business lunches, corporate dining, private events, or high-value clientele is highly desirable.
• Excellent knowledge of wine, food-and-wine pairing and premium beverage service.
• Strong commercial understanding of restaurant financials, budgeting, labour management and cost control.
• Availability to work evenings, weekends and public holidays as required.

Responsibilities

• Hospitality & Guest Experience: Deliver personalised, five-star hospitality and premium fine-dining service.
• Oversee the guest journey, reservations, VIP arrangements, guest feedback and service recovery.
• Build relationships with regular and corporate guests.
• Business Lunch & Corporate Dining Development: Drive business lunch, dinner reservations, corporate bookings and repeat business.
• Develop corporate partnerships, private dining packages and special dining experiences.
• Collaborate with management and the kitchen team to enhance dining offerings.
• Restaurant Operations & Service Standards: Oversee daily operations, service quality, restaurant readiness and guest flow.
• Establish and maintain SOPs, service standards, cleanliness and operational controls.
• Ensure smooth coordination between front-of-house and kitchen teams, and compliance with company policies and Singapore regulations.
• Team Leadership & Talent Development: Recruit, train, lead and develop the front-of-house team.
• Manage staff scheduling, manpower planning, performance reviews and service training.
• Conduct briefings and maintain high standards of professionalism and teamwork.
• Food, Wine & Beverage Excellence: Ensure staff have strong knowledge of Italian cuisine, menus, ingredients, allergens, wines and beverages.
• Oversee wine service, food pairing, menu recommendations and beverage sales.
• Maintain excellent dining and service standards.
• Financial Performance & Commercial Management: Monitor sales, revenue, occupancy, average spending, labour costs and profitability.
• Prepare budgets, forecasts and performance reports.
• Control food costs, inventory, purchasing and wastage, and implement strategies to achieve business targets.
• Brand Positioning, Marketing & Business Development: Support marketing, corporate partnerships, private events and brand development.
• Monitor guest feedback, online reviews and market trends.
• Maintain operational, financial, staffing and compliance records and report performance and improvement plans to Group Management.

Skills

Hospitality management

Guest relations

VIP management

Budgeting

Team leadership

Job description

Working Days: Tuesday to Sunday
Working Hours: 44 hours per week, split shift (10am - 11pm, with a break from 3pm - 5pm)
No OT, 2 off day per week
Salary: $ 6,000
Working Location: New Bahru

Requirements

• Minimum 5 years of experience in hospitality, restaurant operations, or luxury food and beverage management
• With at least 2 - 3 years in a senior management role.
• Previous experience in a five-star hotel, luxury hospitality group or reputable fine-dining restaurant is strongly preferred.
• Strong understanding of luxury service standards, guest relations, VIP management and service recovery.
• Experience managing business lunches, corporate dining, private events, or high-value clientele is highly desirable.
• Excellent knowledge of wine, food-and-wine pairing and premium beverage service.
• Strong commercial understanding of restaurant financials, budgeting, labour management and cost control.
• Availability to work evenings, weekends and public holidays as required.

Responsibilities

1. Hospitality & Guest Experience
   Deliver personalised, five-star hospitality and premium fine-dining service.
   Oversee the guest journey, reservations, VIP arrangements, guest feedback and service recovery.
   Build relationships with regular and corporate guests.
2. Business Lunch & Corporate Dining Development
   Drive business lunch, dinner reservations, corporate bookings and repeat business.
   Develop corporate partnerships, private dining packages and special dining experiences.
   Collaborate with management and the kitchen team to enhance dining offerings.
3. Restaurant Operations & Service Standards
   Oversee daily operations, service quality, restaurant readiness and guest flow.
   Establish and maintain SOPs, service standards, cleanliness and operational controls.
   Ensure smooth coordination between front-of-house and kitchen teams, and compliance with company policies and Singapore regulations.
4. Team Leadership & Talent Development
   Recruit, train, lead and develop the front-of-house team.
   Manage staff scheduling, manpower planning, performance reviews and service training.
   Conduct briefings and maintain high standards of professionalism and teamwork.
5. Food, Wine & Beverage Excellence
   Ensure staff have strong knowledge of Italian cuisine, menus, ingredients, allergens, wines and beverages.
   Oversee wine service, food pairing, menu recommendations and beverage sales.
   Maintain excellent dining and service standards.
6. Financial Performance & Commercial Management
   Monitor sales, revenue, occupancy, average spending, labour costs and profitability.
   Prepare budgets, forecasts and performance reports.
   Control food costs, inventory, purchasing and wastage, and implement strategies to achieve business targets.
7. Brand Positioning, Marketing & Business Development
   Support marketing, corporate partnerships, private events and brand development.
   Monitor guest feedback, online reviews and market trends.
   Maintain operational, financial, staffing and compliance records and report performance and improvement plans to Group Management.

The Supreme HR Advisory Pte. Ltd || 14C7279
Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580