Workplace host

CBRE Group, Inc.; Göteborgs kommun; On-site; SEK 234,000 - 357,000; Full time

Job summary

CBRE Group, Inc. in Gothenburg seeks a Front of House / ID Center Administrator to welcome visitors and support reception and workplace services. You will be the first point of contact, delivering warm, professional service and ensuring our premises are well maintained and presented to a high standard.

You will handle ID cards, phone inquiries, and basic admin tasks, while coordinating with suppliers and the workplace team to continuously improve the client experience.

Qualifications

• Excellent customer-service mindset and genuine care for the visitor experience.
• Professional, positive, and solution-oriented approach with integrity.
• Basic computer skills, including MS Office and mobile apps.
• Basic knowledge of Swedish and English, written and spoken.
• Organized, proactive, and able to work independently with good prioritization.

Responsibilities

• Operate the daily ID Center as the first contact point for employees, contractors, and visitors.
• Welcome visitors, answer calls and emails, and manage visitor and temporary access cards.
• Maintain guidelines and documentation; monitor access and key systems.
• Support parking administration and act as information point within the building.
• Manage mail/parcel distribution and coordinate service orders with suppliers.
• Assist with reporting, safety compliance, and continuous improvement initiatives.

Skills

Service mindset

Professional attitude

Basic computer skills

Swedish and English

Organized

Tools

Microsoft Office

Mobile apps

Job description

Front of House / Workplace Host/ID Center Administrator

As Front of House, you act as the heart of the workplace and play a key role in creating a warm, welcoming, and service-oriented environment for customers, colleagues, and visitors. You are the first point of contact and ensure a positive workplace experience through professional, personal, and high-quality service.

In this role, you support reception and workplace services by welcoming visitors, answering phone calls, assisting with visitor needs, and handling administrative and service-related tasks. Together with the workplace team, you are responsible for the client’s premises and ensure they are well maintained, organized, and presented to a high standard. You work proactively with customers, colleagues, and suppliers to continuously improve the workplace experience.

Tasks and Responsibilities

• Responsible for the daily operation of the ID Center, including producing ID cards for employees, contractors, and visitors, providing direct customer support, answering phone calls and emails, maintaining guidelines and documentation, and ensuring order in access and key systems such as Assa Performer and key boxes.
• Perform general reception duties including welcoming internal and external visitors, responding to inquiries from tenants and employees, creating visitor and temporary access cards, managing parking administration, and acting as an information point within the building.
• Handle mail and parcel distribution, support property-related services, and carry out preventive rounds and supervision of conference rooms and shared workplace areas.
• Manage administration and reporting in work order systems, work with ATW (Authority to Work) and PTW (Permission to Work), order services from suppliers when required, and ensure purchasing processes are followed.
• Maintain ongoing contact with customers and suppliers, participate actively in continuous improvement initiatives, keep routine reports and manuals up to date, and support signage, office supplies, fault reporting, and basic maintenance coordination when needed.
• Perform other tasks assigned as required.

Qualifications

• Strong service mindset with a genuine interest in delivering an excellent customer experience.
• Positive, professional, and solution-oriented approach with high integrity.
• Basic computer skills, including Microsoft Office and mobile applications.
• Basic knowledge of Swedish and English, both spoken and written.
• Organized, responsible, proactive, and able to work independently while prioritizing tasks effectively.

Communication Skills

• Ability to understand instructions, ask clarifying questions, and communicate clearly with customers, colleagues, and supervisors.
• Comfortable writing routine reports and documentation and presenting information in a clear and professional manner.
• Confident in meeting and engaging with new people, with a warm, empathetic, and detail-oriented approach.
• Maintains a positive attitude and remains calm and solution-focused in changing situations.

We Are Looking For Someone Who

• Can follow general instructions and solve problems in standard situations using basic analytical skills.
• Is flexible, adaptable, and able to work independently with limited supervision.
• Is able to work flexible hours based on site needs and can stand and walk for extended periods.

Other Information

You are responsible for your own safety and the safety of others affected by your work. This includes completing required QHSE training, following all company policies and procedures, participating in safety programmes when required, reporting unsafe conditions, and working in line with safe work practices, including the use of appropriate personal protective equipment when needed.

About CBRE

CBRE is the world’s largest commercial real estate services and investment firm. At CBRE, we are driven by our passion to deliver market-leading real estate services that support our clients’ success.

CBRE Global Workplace Solutions (GWS) in Sweden is a business area with approximately 650 employees, delivering integrated services within facilities management, projects, and advisory.

As part of the recruitment process, background checks will be conducted.

Front of House / Workplace Host/ID Center Administrator (SVENSKA)

Som Front of House är du arbetsplatsens hjärta och spelar en viktig roll i att skapa en varm, välkomnande och serviceinriktad miljö för kunder, kollegor och besökare. Du är den första kontaktpunkten och säkerställer en positiv arbetsplatsupplevelse genom professionell, personlig och högkvalitativ service.

I rollen arbetar du med reception och Workplace-tjänster genom att välkomna besökare, besvara samtal, hjälpa till med besöksrelaterade behov samt hantera administrativa och serviceinriktade uppgifter. Tillsammans med Workplace-teamet ansvarar du för kundens lokaler och säkerställer att de är välskötta, organiserade och representativa. Du samarbetar aktivt med kunder, kollegor och leverantörer för att kontinuerligt förbättra arbetsplatsupplevelsen.