International Group Desk Sales Agent

Scandic Hotels Group; Stockholms kommun; Vor Ort; SEK 320.000 - 520.000; Vollzeit

Zusammenfassung

Scandic Hotels Group in Stockholm is seeking International Group Desk Sales Agents to sell and coordinate leisure bookings for hotels in Sweden and the Nordic region. You will be the guest's primary contact from inquiry to stay, coordinating details with hotels across Sweden, Denmark, Norway and Finland.

The role requires strong service mindset, proactive communication, and ability to work as part of a fast-paced team.

Qualifikationen

• Fluent spoken and written English, Swedish and Polish are required.
• Previous experience in similar work, Scandic experience, and Opera Cloud skills are highly meriting.

Aufgaben

• Be the guest’s primary contact from inquiry through the stay; manage detailed planning of the booking.
• Coordinate follow-up with hotels across Sweden, Denmark, Norway and Finland to ensure a seamless guest experience.
• Collaborate with the team and leaders to meet sales targets and deliver high-quality service.

Kenntnisse

English

Swedish

Polish

Tools

Opera Cloud

Jobbeschreibung

Overview

International Group Desk is Scandic’s Inhouse Sales department where we handle all leisure and crew reservations for our hotels in Sweden, Denmark, Norway and Finland. With high energy, strong teamwork, and a true “let’s do this” spirit, we work to offer a world-class, worry-free customer journey and deliver the best possible service to our guests.

We are strengthening our team with International Group Desk Sales Agents who are passionate about business and service. You will sell and coordinate leisure bookings for selected hotels on several markets. Leisure is a large and important segment for Scandic, ranging from small groups to large series.

Responsibilities

You will be the guest’s primary point of contact from the moment of inquiry and will be responsible for the detailed planning of the entire booking and follow-up of the stay together with the customer. You, your team, and your leader work closely with all our hotels in Sweden, Denmark, Norway and Finland.

What you will bring

• Attentive, thorough, and eager to deliver service at the highest level.
• Creative, sales-driven, with a positive attitude toward both colleagues and customers.
• Bold, takes initiative, and comfortable bringing new proposals and ideas.
• Strong customer relations and communication skills; you are motivated to help the team reach its goals and ensure customers experience fantastic service.
• Willingness to contribute to inspiring and developing the International Group Desk with colleagues.

Qualifications

• Fluent spoken and written English, Swedish and Polish are required.
• Previous experience in similar work, experience at Scandic, and skills in Opera Cloud are highly meriting.

Information about the position

The position is located in Sweden (Stockholm).

Weekend and evening work may occur.

This is a full-time employment.