Travel Advisor for SAS with Danish

Concentrix; Stockholms kommun; On-site; SEK 189,000 - 261,000; Full time

Benefits offered by this job

SAS fare discounts

Equal opportunities

2-month intensive training

International, diverse environment

Coaching and mentoring

Modern Warsaw office

Job summary

SAS Nordic Premium Airline is seeking a Travel Advisor to handle premium travel inquiries in Danish and English from their Warsaw office. You will assist with ticket purchases, payments, and travel difficulties, while delivering exceptional customer service.

The role focuses on building trust with customers, providing clear communication, and maintaining high accuracy in all interactions. This is a great fit for a customer-focused professional seeking a dynamic travel environment.

Qualifications

• Fluent written and spoken Danish (C1) and English (B2) are required.
• Naturally helpful and collaborative spirit is essential.
• Enthusiastic, patient, and open-minded attitude.
• Active listener with clear communication.
• Strong accuracy and precision are important.
• Highly organized and reliable performer.
• Available to work from the Warsaw office.

Responsibilities

• Be the first point of contact for premium travel inquiries.
• Assist in purchasing airline tickets and handling payments.
• Support customers with travel difficulties.
• Assist passengers via calls or chat.
• Build enduring customer relationships to earn trust.

Skills

Danish language proficiency (C1)

English language proficiency (B2)

Customer service mindset

Active listening

Attention to detail

Highly organized

Team player

Job description

Travel Advisor for Nordic Premium Airline SAS with Danish

Job Description

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our Requirements

• Fluent in written and spoken Danish (C1 level) and English (B2 level).
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What We Offer

• Employee discounts on SAS fares.
• Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.