Technical Support Specialist (SaaS | SQL)

Jobgether; Sweden; Remote; SEK 480,000 - 640,000; Full time

Benefits offered by this job

Fully remote (Poland)

Hands-on production exposure

Cross-functional collaboration

Career development opportunities

Remote work with enterprise clients

Job summary

Jobgether in Sweden seeks a Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. This remote role involves supporting enterprise clients, using SQL to diagnose incidents, identify root causes, and maintain high-performing services.

You will collaborate with engineering teams, communicate findings to technical stakeholders, and expand your expertise with Azure, SQL Server, .NET, and Angular.

Qualifications

• 3+ years of experience in SaaS technical support.

Responsibilities

• Troubleshoot production issues across databases, applications, and infrastructure in a live SaaS environment.

Skills

SQL

Technical support

Remote desktop

English communication

Problem solving

Tools

Jira

SQL Profiler

Power BI

Azure

.NET

IIS

Angular

Job description

Our partner is looking for a Technical Support Specialist (SaaS | SQL) based in Sweden.

We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands-on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem-solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering-focused roles.

Accountabilities

• Troubleshoot production issues: Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment.
• Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root-cause analysis.
• Maintain system performance: Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating.
• Support enterprise clients: Communicate directly with technical client stakeholders to understand issues, explain findings, and coordinate troubleshooting activities.
• Collaborate with engineering teams: Escalate complex cases, provide clear technical information, and work with engineers to investigate and resolve persistent or advanced issues.
• Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to identify potential problems and support the stability and reliability of business-critical systems.
• Improve internal processes: Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods.
• Work across a broad technology stack: Support systems involving Microsoft Azure, SQL Server, .NET, Angular, remote servers, and third-party integrations.
• Investigate integrations and related issues: Help troubleshoot systems involving single sign-on (SSO), payment platforms, reporting tools such as Power BI, and related technologies.

Requirements

• Professional technical support experience: At least 3 years of experience in technical support within a SaaS or software environment is essential.
• Strong SQL skills: Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems.
• Production application support: Experience supporting web-based applications in production environments, ideally where availability and reliability are critical.
• Cross-layer troubleshooting: Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes.
• Remote server experience: Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools.
• Technical communication: Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams.
• Initiative and ownership: A self-starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems.
• Preferred qualifications:
  • French and/or Spanish language skills.
  • Experience with Microsoft technologies such as .NET, IIS, and Azure.
  • Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations.
  • Familiarity with single sign-on protocols and technologies, including SAML and OAuth.
  • Experience collaborating with distributed teams in a remote working environment.
  • Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI.

Benefits

• Fully remote work: Work remotely from Poland while collaborating with clients and colleagues in a distributed environment.
• Hands-on technical experience: Gain direct exposure to production databases, live systems, and complex technical troubleshooting.
• Broad technology exposure: Develop practical experience across Azure, SQL Server, .NET, Angular, and enterprise integrations.
• Career development opportunities: Build a strong technical foundation for progression into senior support, DevOps, or engineering-adjacent roles.
• Meaningful problem-solving: Move beyond basic support tasks to investigate root causes, improve performance, and contribute to system reliability.
• Cross-functional collaboration: Work directly with technical client stakeholders and engineering teams on challenging, real-world issues.
• Autonomy and ownership: Join a lean, collaborative team that values initiative, accountability, and practical contributions.
• Process improvement: Contribute to better documentation, monitoring practices, and internal support processes.