Team Lead, Underwriting Service Coordinators – Sweden and Finland (Swedish speaking)

Chubb Insurance; Stockholms kommun; On-site; SEK 1,200,000 - 1,800,000; Full time

Job summary

Chubb Ltd. seeks an experienced leader to head the Underwriting Service Coordination for Commercial Lines EMEA in the Nordics. You will unify multinational program management with underwriting support for indigenous business and develop a high-performing team.

You will act as the escalation point for critical service and regulatory questions, guiding improvements across cross-border accounts. You will drive execution, coach staff, and partner with brokers, local offices, and underwriters to

Qualifications

• Senior leadership in underwriting service coordination.
• Experience with multinational program management and local Nordic underwriting support.
• Strong people management and team development skills.

Responsibilities

• Lead, coach, and develop a team of Underwriting Service Coordinators.
• Oversee workload distribution for multinational and indigenous accounts to ensure timely, high-quality service.
• Conduct regular one-to-ones, performance reviews, and development conversations.
• Act as the primary escalation point for complex service, regulatory, compliance, and underwriting queries.
• Recruit, onboard, and train new team members with knowledge of multinational program structures and service standards.
• Oversee multinational program administration, CMPs, fronting arrangements, and cross-border compliance.
• Provide leadership for underwriting assistant support across indigenous Nordic business.
• Coordinate with compliance, tax, credit control, and operations to resolve queries.

Skills

Team leadership

Operations leadership

Cross-border coordination

People management

Stakeholder communication

Job description

Are you an experienced insurance professional with strong expertise in both multinational programs and underwriting support for indigenous business, combined with a passion for leading high-performing teams? As Team Lead for Underwriting Service Coordinators in Commercial Lines EMEA, you will bring together hands-on technical knowledge, operational leadership, and people management - driving service excellence across both complex cross-border accounts and local Nordic business. This is a senior coordination role for someone who is equally comfortable navigating multinational program complexity and supporting efficient underwriting service delivery for indigenous business.

Why This Role?

This is a unique opportunity to step into a leadership position at the heart of Chubb's underwriting operations in the Nordics. You will serve as the senior point of expertise for both multinational program management and UA support for indigenous business, act as the escalation point for your team and key stakeholders, and play an active role in shaping how Underwriting Service Coordination is delivered across the region. If you are driven by both operational excellence and people development - and bring proven insurance experience across international and local business - this role offers real scope to make an impact.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of Underwriting Service Coordinators, fostering a high-performance culture built on accountability, collaboration, and continuous learning.
• Oversee day-to-day workload distribution, ensuring balanced capacity and timely, high-quality service delivery across both multinational and indigenous business accounts.
• Conduct regular one-to-ones, performance reviews, and development conversations to support team members in reaching their full potential.
• Act as the primary escalation point for the team on complex service, regulatory, compliance, and underwriting queries across both business segments.
• Recruit, onboard, and train new team members, ensuring a strong understanding of multinational program structures, indigenous business support, and Chubb's service standards from day one.
• Drive team engagement and create an inclusive environment where diverse perspectives are valued and team members feel empowered to contribute.

Multinational Program Management

• Serve as the team's subject matter expert for multinational program administration, providing guidance on controlled master programs (CMPs), fronting arrangements, local policy issuance, and cross-border compliance requirements.
• Oversee the end-to-end coordination and implementation of multinational insurance programs across multiple jurisdictions, ensuring accuracy, compliance, and timely execution.
• Act as the senior operational point of contact for complex multinational accounts, managing escalations and ensuring seamless communication between global brokers, local offices, underwriters, and international clients.
• Provide expert guidance to underwriters and the team on regulatory, tax, and compliance matters arising from cross-border program structures.
• Monitor the quality and consistency of multinational program administration across the team, identifying gaps and implementing corrective actions where needed.
• Stay current with developments in multinational insurance regulation, market practices, and Chubb's global program frameworks, sharing knowledge proactively with the team.

UA Support for Indigenous Business

• Provide leadership and oversight for underwriting assistant support across indigenous Nordic business, ensuring efficient handling of new business, renewals, endorsements, invoices, and documentation.
• Support underwriters with administrative and operational tasks related to local accounts, ensuring timely, accurate, and compliant processing.
• Build strong working relationships with local underwriting teams, ensuring regular communication and alignment on priorities, service standards, and workflow requirements.
• Ensure all appropriate support and measures are taken for bookings to be registered within required timeframes.
• Independently handle requests and queries from brokers and/or clients under the supervision of underwriters, ensuring a professional and responsive service.
• Partner with internal functions - including compliance, tax, credit control, and operations - to resolve queries efficiently and escalated appropriately.
• Represent the Underwriting Service team in cross-functional projects, working groups, and regional initiatives related to both multinational and indigenous business process improvement.