Swedish-Speaking Customer Support Representative – Relocation to Greece

RDN CONS; Eskilstuna kommun; Presencial; SEK 220.000 - 294.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Healthcare benefits

Professional training

Career development

Referral bonuses

Language courses

Modern office

International environment

Descripción de la vacante

RDN CONS in Athens, Greece, is seeking Swedish-speaking customer support professionals to join an on-site team. You will handle device protection plans, warranties and claims, providing clear guidance and practical solutions in a multicultural, supportive environment.

Successful candidates are fluent in Swedish with strong English, customer-focused, and comfortable with technology. Relocation is provided, training is included, and career progression is possible in a dynamic international setting.

Formación

• Swedish language proficiency at C1 level or higher.
• Good command of English.
• Strong communication and problem-solving skills.
• Comfortable using computers and digital platforms.
• Customer-oriented and attentive to detail.
• Willingness to relocate to Greece and work on-site in Athens.
• Experience in customer service or claims handling is advantageous.

Responsabilidades

• Provide professional, empathetic support to Swedish-speaking customers.
• Assist with device protection plans, warranty services and claims.
• Guide customers through claims procedures and explain solutions clearly.
• Troubleshoot basic issues and escalate complex cases.
• Maintain accurate customer records and follow procedures.
• Deliver high-quality service meeting standards.

Conocimientos

Swedish language proficiency (C1)

English proficient

Strong communication

Problem solving

Customer-oriented

Multicultural teamwork

Willingness to relocate

Descripción del empleo

We are looking for motivated Swedish-speaking professionals to join an international customer support team in Athens, Greece. In this role, you will help customers with electronic device protection plans, warranty services and claims, offering clear guidance and practical solutions. This is an excellent opportunity for people who enjoy helping others, feel comfortable with technology and want to build a career in a multicultural, supportive environment. Whether you are starting your career or already have experience, you will receive the training and support you need to succeed.

Location: Athens, Greece (on-site)

Employment Type: Full-time

Relocation Package: Provided

Your Responsibilities

• Provide professional, empathetic and solution-oriented support to Swedish-speaking customers.
• Assist customers with device protection plans, warranty services and claims.
• Guide customers through claims procedures and explain the available solutions clearly.
• Support customers whose electronic devices are damaged, defective or malfunctioning.
• Carry out basic troubleshooting and **escalate** complex cases to the appropriate teams when necessary.
• Handle customer enquiries and complaints effectively and courteously.
• Maintain accurate customer records and follow established procedures.
• Deliver excellent service while meeting quality standards.

Your Profile

• Swedish language proficiency at C1 level or higher.
• Good command of English.
• Strong communication and problem-solving skills.
• Comfortable using computers, digital platforms and electronic devices.
• Customer-oriented, patient and attentive to detail.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to relocate to Greece and work on-site in Athens.
• Previous experience in customer service, technical support, insurance or claims handling is an advantage but not mandatory.

What We Offer

• Comprehensive relocation package, including flight expenses, initial hotel accommodation and assistance with finding housing.
• Competitive monthly salary plus two additional salaries per year.
• Healthcare benefits and employee discounts.
• Fully paid professional training and ongoing coaching, with no previous industry experience required.
• Career development and internal progression opportunities.
• Referral bonuses and employee engagement activities.
• Free online Greek language courses.
• Modern office facilities in Athens.
• An international, friendly and supportive working environment.

If you are fluent in Swedish and ready to start a new chapter in a vibrant European capital, this role offers the chance to grow professionally while enjoying life in Athens.