Swedish-Speaking Customer Support Representative – Relocation to Greece

RDN CONS; Borås kommun; Presencial; SEK 323 000 - 472 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive salary

Ongoing training and coaching

Career development

Resumo da oferta

RDN CONS is seeking Swedish-speaking professionals to join an international customer support team in Athens, Greece. You will help customers with device protection plans, warranties, and claims, providing clear guidance and practical solutions. Training and ongoing coaching are provided in a multicultural, supportive environment.

Relocation is provided, and the role is on-site in Athens with a competitive monthly salary and career development opportunities.

Qualificações

• Fluent Swedish (C1 or higher) is required.
• Good command of English is expected.
• Strong communication and problem-solving abilities.
• Comfortable using computers and digital platforms.

Responsabilidades

• Provide professional, empathetic support to Swedish-speaking customers.
• Assist customers with device protection plans, warranties and claims.
• Guide customers through claims procedures and explain solutions clearly.
• Support customers with damaged or malfunctioning devices.
• Carry out basic troubleshooting and escalate complex cases.
• Handle inquiries and complaints promptly and courteously.
• Maintain accurate customer records and follow procedures.
• Deliver excellent service while meeting quality standards.

Conhecimentos

Swedish (C1+)

English proficient

Strong communication

Problem solving

Customer focus

Descrição da oferta de emprego

We are looking for motivated Swedish-speaking professionals to join an international customer support team in Athens, Greece. In this role, you will help customers with electronic device protection plans, warranty services and claims, offering clear guidance and practical solutions. This is an excellent opportunity for people who enjoy helping others, feel comfortable with technology and want to build a career in a multicultural, supportive environment. Whether you are starting your career or already have experience, you will receive the training and support you need to succeed.

Location

Athens, Greece (on-site)

Employment Type

Full-time

Relocation Package

Provided

Your Responsibilities

• Provide professional, empathetic and solution-oriented support to Swedish-speaking customers.
• Assist customers with device protection plans, warranty services and claims.
• Guide customers through claims procedures and explain the available solutions clearly.
• Support customers whose electronic devices are damaged, defective or malfunctioning.
• Carry out basic troubleshooting and elevate complex cases to the appropriate teams when necessary.
• Handle customer enquiries and complaints effectively and courteously.
• Maintain accurate customer records and follow established procedures.
• Deliver excellent service while meeting quality standards.

Your Profile

• Swedish language proficiency at C1 level or higher.
• Good command of English.
• Strong communication and problem-solving skills.
• Comfortable using computers, digital platforms and electronic devices.
• Customer-oriented, patient and attentive to detail.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to relocate to Greece and work on-site in Athens.
• Previous experience in customer service, technical support, insurance or claims handling is an advantage but not mandatory.

What We Offer

• Comprehensive relocation package, including flight expenses, initial hotel accommodation and assistance with finding housing.
• Competitive monthly salary plus two additional salaries per year.
• Healthcare benefits and employee discounts.
• Fully paid professional training and ongoing coaching, with no previous industry experience required.
• Career development and internal progression opportunities.
• Referral bonuses and employee engagement activities.
• Free online Greek language courses.
• Modern office facilities in Athens.
• An international, friendly and supportive working environment.

If you are fluent in Swedish and ready to start a new chapter in a vibrant European capital, this role offers the chance to grow professionally while enjoying life in Athens.