Swedish-speaking Customer Support Agent - Home Office in Greece

Next Job Abroad; Umeå kommun; On-site; SEK 311,000 - 400,000; Full time

Benefits offered by this job

Relocation package

Housing assistance

Salary with bonuses

Paid training

Private health insurance

Career development

Multicultural workplace

Greek language lessons

Employee discounts

Job summary

Next Job Abroad is seeking a Swedish-speaking Customer Support Advisor to join an international service team in Greece. You will assist drivers, fleet operators and customers by phone, email and chat, helping them resolve issues and get back on the road.

Relocation is provided, including a paid flight and temporary accommodation, housing assistance, paid training, private health insurance, and career development opportunities in a multicultural workplace.

Qualifications

• Fluent Swedish (written and spoken) required.
• Good English skills and strong communication.
• Problem-solving abilities essential.
• Able to use multiple computer systems simultaneously.
• Previous customer service experience is a plus but not required.
• Experience in automotive or roadside assistance is a plus.
• Positive attitude and eagerness to learn.

Responsibilities

• Assist customers via phone, email and chat with questions related to transportation services.
• Support drivers experiencing vehicle breakdowns by gathering information and creating service cases.
• Coordinate with workshops, roadside assistance providers and technicians when on-site support is required.
• Provide updates and follow up on ongoing cases until they are resolved.
• Answer questions regarding products, services and general customer enquiries.
• Handle complaints professionally and work towards the best possible solution for the customer.
• Keep accurate documentation of customer interactions using internal systems.

Skills

Swedish (fluent)

Good English

Strong communication

Problem-solving

Multi-system usage

Customer service experience

Automotive/roadside experience

Positive attitude learnability

Job description

Do you enjoy helping people, solving problems, and working in an international environment? We're looking for a Swedish-speaking Customer Support Advisor to join an international customer service team in Greece, supporting one of the world's leading manufacturers of commercial vehicles. Every day you'll help drivers, fleet operators, and customers get back on the road by providing professional support when they need it most.

This is an excellent opportunity for someone who enjoys customer service, has strong communication skills, and wants to build an international career while living in Greece.

What You'll Be Doing

• Assist customers via phone, email and chat with questions related to transportation services
• Support drivers experiencing vehicle breakdowns by gathering relevant information and creating service cases
• Coordinate with workshops, roadside assistance providers and technicians when on-site support is required
• Provide updates and follow up on ongoing cases until they are resolved
• Answer questions regarding products, services and general customer enquiries
• Handle complaints professionally and work towards the best possible solution for the customer
• Keep accurate documentation of customer interactions using internal systems

Requirements

• Fluent Swedish (written and spoken)
• Good English skills
• Strong communication and problem-solving abilities
• Comfortable using multiple computer systems simultaneously
• Previous customer service experience is an advantage but not required
• Experience within automotive, roadside assistance or technical support is considered a plus
• A positive attitude and willingness to learn

Benefits

• Relocation package including paid flight and temporary accommodation
• Assistance finding long-term housing
• Competitive salary with performance-related bonuses
• Paid training before you start
• Private health insurance
• Career development opportunities within an international company
• A multicultural workplace with colleagues from around the world
• Free Greek language lessons
• Employee discounts and social activities

Why Greece?

Enjoy over 300 days of sunshine each year while building valuable international experience. Greece offers a fantastic combination of Mediterranean lifestyle, lower living costs than many Northern European countries, beautiful beaches, vibrant cities and a welcoming international community - making it an ideal destination for both career growth and adventure.