Swedish Speaking Customer Service Representative

The Lemon Consulting; Stockholms kommun; Hybrid; SEK 203,000 - 294,000; Full time

Benefits offered by this job

Fully paid relocation package

Get 2 extra salaries per year (14th &

Performance bonuses

Development opportunities within the公司

Relocation package (flight, airport, &

Health insurance

Real estate agent on our account

Assistance in opening a Greek bank

Tax paperwork

Job summary

The Lemon Consulting is hiring a customer service representative to support a major client with technical and general inquiries. The role involves handling calls and emails, resolving issues, and delivering a high-quality customer experience.

You will be trained before handling customers, with an emphasis on problem solving and positive communication. English and Swedish language requirements apply, and relocation to Greece is offered with several benefits including a housing and tax-related

Qualifications

• Swedish fluency and English (B2) required or highly proficient.
• Experience in customer support is a plus but not required.
• Strong communication and listening skills are essential.

Responsibilities

• Provide high level support to customers via phone and email across various issues.
• Give accurate information using proper procedures.
• Build meaningful relationships with customers in a courteous, friendly, and professional manner.
• Meet and exceed customer service quality goals and productivity targets.
• Create a positive customer experience that the company is proud of.
• Follow management direction and provide feedback.

Skills

Swedish fluency

English (B2)

Multitasking

Communication skills

Customer relationship

Job description

Are you ready to take the leap and move to the beautiful, sunny Greece? Explore the great island in your freetime and boost your CV with a job for a big company, that provides customer service for big companies

Enjoy the weather, amazing food, beautiful beaches, and a low tax rate!

The job:

You will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers, but it is an advantage to have an interest in cars beforehand!

Your daily work will include tasks like these:

• Provide the highest level of support to our customers via phone and email on a range of issues
• Give accurate, valid, and complete information by using the proper procedures
• Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
• Create a great customer experience that people value and we are proud of
• Be responsible for following the direction of the management and providing feedback

Requirements

Your qualifications:

You speak Swedish fluently and you are fluent in English (B2).

Experience in customer support is a plus but not a must.

You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

You have a desire to learn and advance, and be a curious investigator and problem solver.

Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills

Benefits

We Offer:

• Fully paid relocation package
• Get 2 extra salaries per year (total of 14 salaries)
• Performance bonuses
• Development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
• Relocation package (flight, airport pickup, and accomodation)
• Health insurance
• Real estate agent on our account to help you find an apartment
• Assistance in opening a Greek bank account, tax paperwork