Swedish-speaking Customer Service Agent - Crete

Next Job Abroad; Uppsala kommun; On-site; SEK 220,000 - 342,000; Full time

Benefits offered by this job

Relocation support

Housing allowance

Salary + bonuses

Performance bonus

Paid training

Private health insurance

On-site gym

Team events

Greek language courses

Career development

Inclusive culture

Job summary

Next Job Abroad is recruiting Swedish-speaking customer support specialists to join our client's Nordic team in Crete. You will assist customers with online transactions, account questions, and payment troubleshooting, while enjoying sun, beaches, and a vibrant culture.

Relocation support is provided, including a flight to Crete and housing options. A competitive monthly salary with extra annual payments, performance bonuses, and health benefits are included.

Qualifications

• Fluency in Swedish and good command of English.
• Great communication and interpersonal skills.
• Previous experience in customer support is a plus.
• Problem-solving mindset and strong attention to detail.
• Basic tech savviness and the ability to multitask.
• A team player with a positive and proactive attitude.

Responsibilities

• Handle customer inquiries via phone, email, chat, and video.
• Assist with issues related to online payments, bank transfers, and purchases.
• Provide a positive customer experience with empathy and professionalism.
• Work with sensitive financial information securely and responsibly.
• Share knowledge and support your colleagues in a collaborative team environment.

Skills

Swedish fluency

English communication

Customer service

Empathy

Attention to detail

Team player

Job description

Join our client's Swedish-speaking Customer Support Team in Crete!

We are currently hiring on behalf of our client, a leading global fintech company, and looking for Swedish-speaking customer support experts to join their Nordic team in Chania, Crete - one of the world's most beautiful and sun-filled destinations. Do you want your workplace to be just steps away from crystal-clear beaches? Would you love to live in a place where sunshine, delicious Greek food, and a vibrant culture are part of everyday life? This is your opportunity to gain valuable international experience while working with one of the most innovative digital payment companies in the world.

About the role:

As part of the Swedish-speaking customer support team, you will assist customers with a wide range of inquiries regarding online transactions, account questions, and payment troubleshooting. You'll be trained by certified instructors and supported every step of the way to ensure you can deliver exceptional service.

Responsibilities:

• Handle customer inquiries via phone, email, chat, and video
• Assist with issues related to online payments, bank transfers, and purchases
• Provide a positive customer experience with empathy and professionalism
• Work with sensitive financial information securely and responsibly
• Share knowledge and support your colleagues in a collaborative team environment

Requirements:

• Fluency in Swedish and good command of English
• Great communication and interpersonal skills
• Previous experience in customer support is a plus
• A problem-solving mindset and strong attention to detail
• Basic tech savviness (no need for an extensive technical background) and the ability to multitask
• A team player with a positive and proactive attitude

Benefits:

• Full relocation support (free flight to Crete and airport pick-up)
• Free accommodation or housing allowance during your entire employment
• Competitive monthly salary + 2 extra salaries per year
• Attractive performance bonuses
• Paid training with certified instructors
• Private health insurance and discounts on services and products
• Access to an on-site gym and recreational areas
• Fun events and community-building activities
• Free online Greek language courses
• Career development opportunities within an international company
• A welcoming, diverse, and inclusive work environment

This is more than just a job - it's a chance to grow your career, experience life in Greece, and work for a global company known for innovation, inclusion, and excellence.