Swedish-speaking Customer Service Agent - Crete

Next Job Abroad; Skellefteå kommun; On-site; SEK 220,000 - 318,000; Full time

Benefits offered by this job

Relocation support

Free accommodation

Competitive salary + bonuses

Training with certified instructors

Private health insurance

On-site gym & recreation

Career development

Diverse inclusive environment

Job summary

Next Job Abroad is helping place a Swedish-speaking customer support expert in Crete for a leading fintech company. You will assist customers with online transactions, account questions, and payment troubleshooting, while receiving training from certified instructors.

Join a Nordic team in a sunny location, with relocation support, housing options, competitive pay, and bonuses. English and Swedish fluency are essential, plus strong communication and teamwork.

Qualifications

• Fluency in Swedish and good command of English.
• Great communication and interpersonal skills.
• Previous experience in customer support is a plus.
• Problem-solving mindset and strong attention to detail.
• Basic tech savviness and multitasking ability.
• Team player with a positive proactive attitude.

Responsibilities

• Handle customer inquiries via phone, email, chat, and video.
• Assist with issues related to online payments, transfers, and purchases.
• Provide a positive customer experience with empathy and professionalism.
• Work with sensitive financial information securely and responsibly.
• Share knowledge and support colleagues in a collaborative team environment.

Skills

Fluency in Swedish

English proficiency

Communication skills

Interpersonal skills

Teamwork

Problem solving

Attention to detail

Tech savvy

Team player

Tools

CRM or support tools

Job description

Join our client's Swedish-speaking Customer Support Team in Crete!

We are currently hiring on behalf of our client, a leading global fintech company, and looking for Swedish-speaking customer support experts to join their Nordic team in Chania, Crete - one of the world's most beautiful and sun-filled destinations. Do you want your workplace to be just steps away from crystal-clear beaches? Would you love to live in a place where sunshine, delicious Greek food, and a vibrant culture are part of everyday life? This is your opportunity to gain valuable international experience while working with one of the most innovative digital payment companies in the world.

About the role:

As part of the Swedish-speaking customer support team, you will assist customers with a wide range of inquiries regarding online transactions, account questions, and payment troubleshooting. You'll be trained by certified instructors and supported every step of the way to ensure you can deliver exceptional service.

Responsibilities:

• Handle customer inquiries via phone, email, chat, and video
• Assist with issues related to online payments, bank transfers, and purchases
• Provide a positive customer experience with empathy and professionalism
• Work with sensitive financial information securely and responsibly
• Share knowledge and support your colleagues in a collaborative team environment

Requirements:

• Fluency in Swedish and good command of English
• Great communication and interpersonal skills
• Previous experience in customer support is a plus
• A problem-solving mindset and strong attention to detail
• Basic tech savviness (no need for an extensive technical background) and the ability to multitask
• A team player with a positive and proactive attitude

Benefits:

• Full relocation support (free flight to Crete and airport pick-up)
• Free accommodation or housing allowance during your entire employment
• Competitive monthly salary + 2 extra salaries per year
• Attractive performance bonuses
• Paid training with certified instructors
• Private health insurance and discounts on services and products
• Access to an on-site gym and recreational areas
• Fun events and community-building activities
• Free online Greek language courses
• Career development opportunities within an international company
• A welcoming, diverse, and inclusive work environment

This is more than just a job - it's a chance to grow your career, experience life in Greece, and work for a global company known for innovation, inclusion, and excellence.