Support & Testing Engineer

Airpelago; Göteborgs kommun; On-site; SEK 550,000 - 700,000; Full time

Benefits offered by this job

Annual winter office abroad

Company gatherings

Job summary

Airpelago is hiring a Support & Testing Engineer to bridge field users and our software engineers. You will ensure users succeed with our software, resolve issues, and translate recurring problems into concrete inputs for engineering.

You will also run large-scale tests of our drone automation software in real-world conditions, validating new features, drone platforms, or payloads before release. Fluency in Swedish and English is required, with travel for field testing expected.

Qualifications

• Experience in a technical and customer-facing support role.
• Post-secondary education in a relevant field.
• A genuine service mindset and ownership of user problems.
• Hands-on troubleshooting by digging into logs, configurations and data.
• Structured, methodical testing at scale.
• B driver's license and willingness to travel for field testing.
• Excellent Swedish and English communication, written and spoken.

Responsibilities

• Support users (pilots, operators, grid owners) from first question to resolution.
• Onboard new users and customers to the system.
• Feed field insights back into product and engineering priorities.
• Plan and execute large-scale field testing of drone automation software.
• Document, reproduce and prioritize bugs with technical detail for engineers.
• Build and maintain test procedures, checklists and reports for comparability over time.
• Maintain support documentation, guides and internal knowledge.
• Make smaller fixes and scripts using AI-assisted development tools.

Skills

Customer support

Technical troubleshooting

Field testing

Logs & diagnostics

Hands-on coding

Education

Post-secondary education

Tools

Python scripting

AI-assisted tooling

Job description

At Airpelago, we are pioneering the inspection of power grids with drones. We combine modern drone technology, proprietary software, and expertise in drone regulations to help grid owners inspect and get insights about their assets, which our society is dependent on. As we continue to scale, we are looking for a Support & Testing Engineer to be the link between our users in the field and the engineers building the software.

Your mission

Your main focus will be making sure our users succeed with our software - understanding their problems, solving them, and translating recurring issues into concrete input for engineering. You will also spend time in the field, running large-scale tests of our drone automation software to ensure that new software features, drone platforms, or payloads actually work in the real world before release.

Responsibilities

• Support our users - pilots, operators and grid owners - with our software, from first question to resolution.
• Help onboard new users and customers on our system.
• Feed structured insights from the field back into product and engineering priorities.
• Plan and execute large-scale field testing of our drone automation software.
• Document, reproduce and prioritize bugs, with enough technical detail that engineers can act on them.
• Build and maintain test procedures, checklists and reporting so results are comparable over time.
• Maintain support documentation, guides and internal knowledge.
• Make smaller fixes, scripts and tooling yourself, using AI-assisted development tools where helpful.

What we're looking for

• Experience in a technical and customer-facing support role.
• Post-secondary education in a relevant field.
• A genuine service mindset - you take full ownership of the user's problem until it is solved.
• Tech-savvy and hands-on - you enjoy digging into logs, configurations, and data to find root causes, and you're comfortable making smaller code changes or using AI tools to solve problems.
• Structured and methodical mindset, especially when testing at scale.
• A valid B driver's license, with comfort working outdoors and travelling for field testing.
• Excellent verbal and written communication skills in Swedish and English, with the ability to explain technical things clearly to non-technical users.

As we work with grid owners across Europe, additional languages (especially French, German, or Spanish) are a big plus. Experience with drones, a pilot certificate, or a background in field service/QA will make us even happier. However, your attitude, curiosity, and problem-solving ability are what matter most to us!

Why join Airpelago?

You will play a central role in transforming an industry with automated aerial data. We are currently on an exciting growth journey, and you will become part of a driven, passionate, and highly skilled team. We believe in achieving great things while having fun along the way - including an annual winter office abroad and recurring company gatherings. We offer a dynamic, high-trust environment where our technical innovations directly impact real-world operations and commercial success.