Strategic CS Programs Architect

Legora; Stockholms kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

Legora is redefining how legal work gets done with an AI-native workspace that helps clients move faster and achieve sharper outcomes. We are seeking a senior Customer Success leader to design, scale, and govern certification-based onboarding and ongoing training that drives adoption and value realization across our customer base.

You will partner with Product, Engineering, Sales, Legal Engineering, Support, and Marketing to build repeatable CS programs, ensure alignment, and deliver measurable

Qualifications

• 5+ years in post-sales or customer-facing roles.
• Translate complex workflows into scalable systems.
• Experience enabling high-performing teams in B2B SaaS.
• Turn ambiguity into structured, scalable programs.
• Executive communication and collaboration with senior leadership.
• Design programs delivering measurable outcomes.

Responsibilities

• Design and run certification-based onboarding and ongoing training programs.
• Build processes that standardize CS contributions to product releases and GTM strategy.
• Collaborate with Product, Engineering, Sales, Support to align programs.
• Create scalable frameworks and documentation for CSMs.
• Lead product launches, CS summits, and key initiatives.

Skills

Post-sales experience

Customer-facing role

B2B SaaS experience

Systems thinking

Executive communication

Cross-functional collaboration

Job description

Legora is redefining how legal work gets done with an AI-native workspace that helps clients move faster and achieve sharper outcomes. We are seeking a senior Customer Success leader to design, scale, and govern certification-based onboarding and ongoing training that drives adoption and value realization across our customer base.

You will partner with Product, Engineering, Sales, Legal Engineering, Support, and Marketing to build repeatable CS programs, ensure alignment, and deliver measurable