Enterprise Platform Consultant AI Legal Tech

Legora; Stockholms kommun; On-site; Confidential; Full time

Job summary

Legora is seeking a Platform Consultant to own Enterprise and Strategic Premium issues end-to-end, across a global team. You will build deep platform expertise across Legora products, diagnose complex, high-impact cases, and guide professional users with clear, confident guidance.

You will translate technical details into actionable steps, collaborate with Product, Engineering, and Legal teams, and drive improvements that reduce recurring issues.

Qualifications

• You have owned complex, high-stakes B2B relationships with demanding professional clients.
• You turn frustrated users into advocates with high-quality resolutions.
• You notice patterns, surface issues early, and fix them across functions.
• You are technically curious, learn software quickly and explain hard concepts simply.
• You write clearly under pressure: crisp updates with named owners and next steps.
• You are fluent with support tools such as Intercom, Zendesk, or similar platforms.
• A background in SaaS, AI, or legal tech is a strong plus.

Responsibilities

• Own end-to-end Enterprise and Strategic Premium issues from first signal to resolution.
• Master the platform across Legora components to diagnose and resolve complex, high-impact issues.
• Communicate with authority: translate technical detail into concise, confident guidance for demanding professional users.
• Resolve first: own every issue to resolution before escalating with complete diagnostics and recommended path.
• Drive improvements: spot recurring issues and partner with Product, Engineering, and Legal Engineering to fix them at the source.
• Set the standard: enterprise readiness, escalation precision, and handoff quality today become the benchmark for the team.
• Cover the clock: manage global handoff rhythm with full context and clear next steps.

Job description

Legora is seeking a Platform Consultant to own Enterprise and Strategic Premium issues end-to-end, across a global team. You will build deep platform expertise across Legora products, diagnose complex, high-impact cases, and guide professional users with clear, confident guidance.

You will translate technical details into actionable steps, collaborate with Product, Engineering, and Legal teams, and drive improvements that reduce recurring issues.