Strategic B2B Account Manager – Growth & Partnerships

Telia; Malmö kommun; Hybrid; SEK 520,000 - 700,000; Full time

Benefits offered by this job

Flexible working

Performance-based bonus

Competitive benefits

Job summary

Telia in Sweden is seeking an Account Manager to oversee a portfolio of ~80 medium-sized business customers in the southern region. You will strengthen relationships, drive revenue, and act as a trusted partner across Telia’s B2B portfolio, including connectivity, cloud services, collaboration, security, and digital workplace offerings.

The role emphasizes relationship building, strategic account planning, and collaboration with specialists to deliver the best outcomes.

Qualifications

• Experience in account management, B2B sales, or customer-facing commercial roles.
• Proven ability to build trusted relationships and engage with decision-makers.
• Strong commercial acumen with experience identifying, developing, and closing opportunities.
• Experience managing customer portfolios and balancing retention with growth.
• Confidence presenting solutions and leading customer discussions with stakeholders.
• Experience working with CRM systems such as Salesforce or similar platforms.
• Structured and analytical approach to managing pipelines and customer plans.
• Interest in technology, digital solutions, telecommunications, IT services, SaaS, cloud, or related areas.
• Excellent stakeholder management and collaboration skills.
• Ability to work independently while leveraging colleagues and specialists.
• Fluency in Swedish and good English communication skills.
• A valid driver's license and willingness to travel occasionally within your customer region.

Responsibilities

• Own a portfolio of ~80 existing business customers in the medium-sized enterprise segment.
• Strengthen customer relationships, drive revenue growth, and ensure Telia remains a trusted partner.
• Lead customer meetings and discussions with decision-makers to create long-term opportunities.
• Develop account plans, analyses, and business cases to identify growth potential.
• Collaborate with specialists and internal stakeholders to deliver optimal customer outcomes.
• Manage opportunities, customer activities, and agreements within Salesforce and related tools.
• Ensure high customer satisfaction and contribute to loyalty and retention initiatives.
• Achieve and exceed commercial targets and KPIs.

Skills

Account management

B2B sales

Customer success

Salesforce CRM

Stakeholder management

Pipeline management

Relationship building

English communication

Tools

Salesforce

CRM systems

MS Excel

Job description

Telia in Sweden is seeking an Account Manager to oversee a portfolio of ~80 medium-sized business customers in the southern region. You will strengthen relationships, drive revenue, and act as a trusted partner across Telia’s B2B portfolio, including connectivity, cloud services, collaboration, security, and digital workplace offerings.

The role emphasizes relationship building, strategic account planning, and collaboration with specialists to deliver the best outcomes.