Strategic Account Executive - Sweden - Retail

ElevenLabs; Sweden; Hybrid; SEK 1,200,000 - 1,800,000; Full time

Job summary

ElevenLabs is seeking a Senior Strategic Account Executive to lead growth in Sweden's retail sector, engaging C-suite leaders at top brands. You will drive multi-stakeholder deals, build strategic account plans, and partner with Customer Success and Solutions Engineering to enable deployment of ElevenAgents.

The role demands deep Swedish retail connections, fluency in Swedish and strong English, and a passion for AI-driven customer experiences.

Qualifications

• 7+ years of quota-carrying strategic sales experience in SaaS or technology, ideally with AI exposure.
• Proven success closing complex deals with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Swedish retail landscape with senior network and C-suite relationships.
• Experience selling to product/engineering leaders and translating tech into business value.
• Deep understanding of Swedish procurement and legal processes to accelerate deals.
• Comfort in a high-growth, early-stage environment with ability to create new playbooks.
• Passion for voice/audio AI and customer value, with client-focused mindset.

Responsibilities

• Build and manage a growing portfolio of strategic accounts across Sweden, focusing on Retail.
• Identify new opportunities where AI voice capabilities drive engagement and efficiency for retailers.
• Lead multi-stakeholder sales cycles with compelling business cases for senior executives.
• Develop deep understanding of conversational AI trends and Swedish retail use cases.
• Demonstrate expertise or willingness to learn about ElevenLabs' voice technology.
• Develop and execute account strategies to expand presence in the Swedish retail sector.
• Collaborate with Customer Success, FDEs and Solutions Engineering for onboarding and expansion.
• Advise clients on trends in generative AI, voice interfaces, and conversational agents.

Skills

Strategic sales

SaaS sales

C-suite engagement

Enterprise deals

Swedish market

Executive presence

Negotiation

Job description

Senior Strategic Account Executive – Sweden (Retail)

We're looking for an experienced, driven Senior Strategic Account Executive to drive ElevenLabs' growth across Sweden's largest enterprises, with a specific focus on Retail. Our ideal candidate has a well-established network and a proven track record of selling to C-level and senior decision-makers at major Swedish retail and consumer brands — and is passionate about the transformative possibilities of AI voice technology.

In this role you'll act as a strategic partner and trusted advisor, enabling clients to leverage our industry-leading models and ElevenAgents — our end-to-end platform for building and deploying AI voice agents — to reimagine their customer experience, internal workflows, and monetization strategies.

In this role you will:

1. Build and manage a growing portfolio of strategic accounts across Sweden, with a primary focus on Retail and consumer brands, to help ElevenLabs meet its revenue goals.
2. Identify new business opportunities where ElevenLabs' conversational AI capabilities, including ElevenAgents, can drive customer engagement, contact center automation, and operational efficiency for retail organizations.
3. Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value for senior executives and economic buyers.
4. Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends, particularly as they apply to Swedish retail and consumer brand organizations.
5. Demonstrate expertise, or a strong willingness to learn, about conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants.
6. Develop and execute account strategies to expand ElevenLabs' presence within the Swedish retail sector, navigating complex procurement and organizational structures.
7. Partner closely with Customer Success, FDEs and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts.
8. Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents.

Requirements

• 7+ years of quota-carrying strategic sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms.
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders across business, IT, legal, and procurement.
• Well-connected in the Swedish retail landscape, with an existing network of senior individuals and strong executive presence and ability to build relationships at the C-suite and board level.
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value.
• Deep understanding of enterprise procurement and legal processes in Sweden, with the ability to accelerate deal velocity within complex organizational structures.
• Comfort operating in an early-stage, high-growth environment, including building new playbooks and iterating quickly.
• Passion for voice and audio AI and how it can unlock transformative value for customers.
• A hybrid of customer and product-driven mentality that prioritizes client satisfaction and scale.
• Native or full professional proficiency in Swedish; strong English for internal collaboration.

Location

This is an in-country role with a preference for a candidate based in Stockholm. You can work remotely or from our office in Stockholm.

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