Solution Consultant IT Professional

Volvo Group; Göteborgs kommun; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

Volvo Group is seeking an experienced Professional Solution Consultant for Microsoft Dynamics 365 CRM in Gothenburg. You will work with global stakeholders to design and implement the Case Management Platform, promoting agile ways of working and cross‑functional collaboration.

The role requires deep Dynamics 365 Customer Service expertise, strong solution consulting capability, and hands‑on experience with the Power Platform and Azure integrations to ensure scalable, compliant CRM solutions

Qualifications

• 8+ years IT experience with 5+ years in Dynamics 365 Customer Service consulting.
• Deep knowledge of D365 CE Customer Service (Case Management, SLAs, Entitlements, Knowledge Base, Omnichannel).
• Experience with Manufacturing industry processes and other Dynamics 365 CE modules such as Sales, Field Service, or Marketing.
• Proficiency in Power Apps (Canvas/Model‑driven), Power Automate, Dataverse, Power Pages and Power BI.
• Familiarity with Azure components (Logic Apps, Service Bus, Function Apps, API Management) and CRM integration patterns.
• Proven track record in requirement gathering, functional design, configuration, testing, and go‑live support.
• Excellent communication, presentation, and stakeholder management skills.
• Exposure to Agile / DevOps delivery models and change management practices.

Responsibilities

• Lead requirement‑gathering workshops with business stakeholders.
• Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions.
• Configure and customize Customer Service components such as Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base.
• Leverage Power Platform capabilities (Power Apps, Power Automate, Power BI, Dataverse) to extend CRM functionality.
• Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management.
• Work closely with Solution Architects and Technical Teams to ensure scalability, performance, and compliance with enterprise architecture.
• Prepare functional design documents, configuration guides, and end‑user training materials.
• Support testing, UAT, deployment, and post‑implementation stabilization activities.
• Drive continuous improvement through governance, best practices, and process optimization.
• Foster collaboration and knowledge sharing across teams and geographies.

Skills

Solution consulting

Stakeholder management

Communication

Agile/DevOps

Problem solving

Team collaboration

Education

Bachelor's degree in CS/IS

Tools

Power Apps

Power Automate

Dataverse

Power BI

Power Pages

Logic Apps

Service Bus

Function Apps

API Management

Job description

Company description

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' uptime and productivity.

Job description

As a Professional Solution Consultant - Microsoft Dynamics 365 CRM, you will be part of a global team. Collaborating with Business Stakeholders, Solution Architects, Product Owners, and Developers in designing and implementing the Case Management Platform for the Volvo Group. You will work in an environment focused on cross‑functionality, inclusion, value creation, and innovation, promoting agile ways of working across the organization. The position will be located in Gothenburg where you will work.

Your responsibilities

• Lead and participate in requirement‑gathering workshops with business stakeholders.
• Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions.
• Configure and customize Customer Service components such as Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base.
• Leverage Power Platform capabilities (Power Apps, Power Automate, Power BI, Dataverse) to extend CRM functionality.
• Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management.
• Work closely with Solution Architects and Technical Teams to ensure scalability, performance, and compliance with enterprise architecture.
• Prepare functional design documents, configuration guides, and end‑user training materials.
• Support testing, UAT, deployment, and post‑implementation stabilization activities.
• Drive continuous improvement through governance, best practices, and process optimization.
• Foster collaboration and knowledge sharing across teams and geographies.

Who are you?

You are an experienced Microsoft Dynamics 365 CRM professional with strong solution consulting skills and a deep understanding of Customer Service processes. You combine functional expertise with technical awareness and are passionate about delivering value‑driven CRM solutions. As a person, you are self‑motivated, analytical problem‑solver with a customer‑focused mindset. You are effective at communicating with business and technical stakeholders at all levels. You are a team player who thrives in a global, agile environment where you are committed to quality, scalability, and continuous improvement.

Required Competencies

• 8+ years overall IT experience, with 5+ years in Dynamics 365 Customer Service solution consulting and delivery.
• Deep knowledge of D365 CE Customer Service (Case Management, SLAs, Entitlements, Knowledge Base, Omnichannel).
• Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales, Field Service, or Marketing.
• Proficiency in Power Apps (Canvas/Model‑driven), Power Automate, Dataverse, Power Pages and Power BI.
• Familiarity with Azure components (Logic Apps, Service Bus, Function Apps, API Management) and CRM integration patterns.
• Proven track record in requirement gathering, functional design, configuration, testing, and go‑live support.
• Excellent communication, presentation, and stakeholder management skills.
• Exposure to Agile / DevOps delivery models and change management practices.

Qualifications

• Bachelor's degree in computer science, Information Systems, or a related field.
• Microsoft Certifications preferred: MB-230, PL-200, PL-400, AZ-204, AZ-900.