Application Consultant, Dynamics 365 – Power Platform

Jobtailor; Stockholms kommun; On-site; SEK 600,000 - 850,000; Full time

Job summary

Jobtailor in Sweden seeks a skilled Dynamics 365 & Power Platform consultant to translate business requirements into effective solutions, design and configure Dynamics 365 and Power Platform, and lead customer workshops.

You will support testing, UAT, end-user training, and provide second-line support while driving continuous improvement and best practices within consultancy environments.

Qualifications

• Three years' experience with Microsoft Dynamics 365 CE and/or Power Platform.
• Experience designing and configuring Dynamics 365 and Power Platform solutions.
• Understanding of Sales, Customer Service, Marketing, Field Service, Finance, or internal ops.
• Experience facilitating workshops and translating requirements into solutions.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Translate business requirements into effective Dynamics 365 and Power Platform solutions.
• Facilitate customer workshops, gather requirements, and map processes.
• Design and configure solutions aligned with business objectives.
• Support testing, UAT, and end-user training.
• Provide second-line support and drive continuous improvement.

Skills

Microsoft Dynamics 365 Customer Eng.

Microsoft Power Platform

Business Process Mapping

User Acceptance Testing (UAT)

Fluent Swedish and English

Education

Microsoft Certifications in Dynamics 365

Microsoft Certifications in Power Platform

Tools

Microsoft Dynamics 365

Microsoft Power Platform

Azure Services

Microsoft 365

Customer Insights

Job description

• Translate business requirements into effective solutions using Microsoft Dynamics 365 Customer Engagement (CE), Customer Insights, and the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse.
• Facilitate customer workshops, gather business requirements, and map business processes.
• Design and configure Dynamics 365 and Power Platform solutions that align with business objectives.
• Support solution testing, User Acceptance Testing (UAT), and end-user training.
• Provide second-line application support and identify opportunities for continuous improvement during the application lifecycle.
• Produce solution documentation, process flows, functional specifications, and demonstration environments where required.
• Collaborate with functional and technical teams to deliver scalable, high-quality business solutions.
• Advise customers on best practices and identify opportunities to automate and improve business processes using low-code/no-code technologies, while recognising when custom development is required.

Requirements

• A minimum of three years' experience working with Microsoft Dynamics 365 Customer Engagement (CE) and/or the Microsoft Power Platform.
• Experience designing and configuring Dynamics 365 and Power Platform solutions.
• Strong understanding of business processes across one or more of the following areas:
• - Sales
• - Customer Service
• - Marketing
• - Field Service
• - Finance
• - Internal business operations
• Experience facilitating workshops, gathering business requirements, and translating them into functional solutions.
• Strong analytical, communication, and stakeholder management skills.
• Fluent Swedish and English, with excellent written and verbal communication skills.
• Desirable SkillsThe following experience would be beneficial:
• Microsoft certifications in Dynamics 365 or Power Platform.
• Experience with Customer Insights, Dataverse, or related Microsoft technologies.
• Knowledge of solution architecture and integration concepts.
• Experience working within consultancy or customer-facing project environments.
• Familiarity with Azure services, Microsoft 365, or custom development within the Dynamics ecosystem.

Core Competencies

Demonstrates expertise in designing and configuring Microsoft Dynamics 365 Customer Engagement and the Microsoft Power Platform, with a strong focus on translating business requirements into effective solutions. Proficient in facilitating workshops, gathering requirements, and providing application support while ensuring alignment with business objectives.

Highest-signal resume keywords

• Microsoft Dynamics 365 Customer Engagement
• Microsoft Power Platform
• Business Process Mapping
• User Acceptance Testing (UAT)
• Fluent in Swedish and English

ATS Optimization Keywords

Hard Skills

• Solution Design
• Configuration of Dynamics 365
• Power Apps Development
• Power Automate Implementation
• Power BI Reporting
• Dataverse Management
• Customer Insights Integration
• Low-Code/No-Code Development
• Analytical Skills
• Stakeholder Management

Soft Skills

• Communication Skills
• Facilitation Skills
• Collaboration Skills
• Problem-Solving Skills
• Continuous Improvement Mindset

Certifications & Qualifications

• Microsoft Certifications in Dynamics 365
• Microsoft Certifications in Power Platform

Industry Keywords

• Sales
• Customer Service
• Marketing
• Field Service
• Finance
• Internal Business Operations

Tools & Technologies

• Microsoft Dynamics 365
• Microsoft Power Platform
• Azure Services
• Microsoft 365
• Customer Insights