Software Upgrade Specialist – Remote & Europe Travel

Elekta AB; Stockholms kommun; On-site; SEK 669,000 - 1,003,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Group life insurance

Employee Assistance Program (EAP)

Multikafeteria benefits platform (Mult

PPE after probation period

Annual Global Bonus Plan

Employee discounts platform

Employee referral program

Job summary

Elekta AB is seeking a Software Upgrade Specialist to deliver technical software upgrades for Elekta customers across Europe, coordinating with project managers, trainers and engineers. Upgrades are performed remotely and on customer sites, with travel up to 50% and possible weekend activities.

The role requires strong knowledge of PC and network environments, including SQL, Citrix, and Microsoft cloud solutions, plus excellent English and Polish communication.

Qualifications

• Degree or diploma in Computer Science, or equivalent.
• Strong technical knowledge across PC and network environments including SQL, Citrix, and Windows OS.
• Excellent verbal and written communication skills in Polish and English.
• Ability to travel up to 50% across Europe and to work outside standard hours.

Responsibilities

• Deliver all technical aspects of assigned software upgrade activities, both remotely and at customer sites.
• Keep customers and the Upgrade Project Manager informed of progress, risks and issues throughout upgrade activities.
• Prepare, maintain and submit the documentation, reports, backups and signed records required to support software upgrades.
• Support customer acceptance testing and complete software upgrade documentation and process sign-off within the scope of the role.
• Provide post-upgrade support to customers, Elekta trainers and project managers, including questions or issues arising during testing, validation and go-live.
• Be available, as required, to support calls from customers, Elekta engineers and distributors related to upgrades.
• Escalate technical issues that may become significant, including issues that could prevent or delay software rollouts.
• Keep relevant Elekta business teams and distributors updated on the progress of issues being managed.
• Perform installation work and software upgrades at customer sites and remotely as required.
• Travel at short notice when needed to help resolve technical or customer-site issues.
• Maintain a safe, organised and effective working environment when working remotely or at customer locations, including appropriate risk assessments.
• Carry out work in accordance with Elekta quality, regulatory and safety policies and promptly report issues that could affect project delivery, system reliability or personnel safety.
• When not engaged in scheduled upgrade activities, support the Technical Service Department with technical advice, remote or office-based support, and other relevant tasks.

Skills

English language

Polish language

Communication skills

Teamwork

Customer service

Education

Bachelor's degree in Computer Science

Tools

SQL

Citrix

Microsoft cloud solutions

Storage configuration

Virtualization

Active Directory

Windows operating systems

Job description

Elekta AB is seeking a Software Upgrade Specialist to deliver technical software upgrades for Elekta customers across Europe, coordinating with project managers, trainers and engineers. Upgrades are performed remotely and on customer sites, with travel up to 50% and possible weekend activities.

The role requires strong knowledge of PC and network environments, including SQL, Citrix, and Microsoft cloud solutions, plus excellent English and Polish communication.