ServiceNow Automation Engineer

Yora Sigma; Göteborgs kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

YORA is seeking a ServiceNow Automation Engineer to design, implement, and optimize automated workflows within the ServiceNow platform. You will bridge ITSM processes with automation, translating requirements into robust configurations while working closely with technical and business teams.

The role emphasizes hands-on development, continuous process improvement, and scalable solutions in a modern enterprise environment.

Qualifications

• Strong hands-on experience building automation and workflows within ServiceNow.
• Experience translating requirements into configuration and technical solutions.
• Good technical understanding of ITSM processes.
• Ability to document technical solutions clearly.

Responsibilities

• Develop, configure, and maintain functionality within the ServiceNow platform.
• Build and improve automated workflows connected to ITSM and related IT processes.
• Collaborate with technical teams and business stakeholders to simplify and automate processes.

Skills

ServiceNow

Automation

Workflows

ITSM

Documentation

Bilingual (Swedish/English)

Tools

Flow Designer

IntegrationHub

Power Automate

APIs/REST

JavaScript

Job description

At YORA, we bring together sharp people who want to build, challenge, and move technology forward.

We are now looking for a ServiceNow Automation Engineer with strong hands-on experience in building and improving automated workflows and processes within ServiceNow.

You will work in a complex enterprise environment where ServiceNow plays a central role in supporting and improving IT processes.

This is the right role for someone who enjoys combining technical problem-solving with automation and finding smarter ways to make processes more efficient, stable, and scalable.

About The Role

As a ServiceNow Automation Engineer, you will work hands-on with developing, configuring, and maintaining functionality within the ServiceNow platform.

A key part of the role is to build and improve automated workflows connected to ITSM and surrounding IT processes. You will work across requirements, configuration, integrations, scripting, and technical dependencies while collaborating with both technical teams and business stakeholders.

The focus is not only on keeping things running — but on continuously identifying where processes can be simplified, automated, and improved.

What we’re looking for

• You have a strong technical background in ServiceNow and practical experience building automation and workflows within the platform.
• We Believe You Bring
• Strong hands-on experience with ServiceNow
• Practical experience with automation, workflows, and process flows in ServiceNow
• Good technical understanding of ITSM processes
• Experience translating requirements into configuration and technical solutions
• Experience working with technical documentation
• Strong communication skills in both Swedish and English

Nice to have

• It Is a Plus If You Have Experience With
• ServiceNow Flow Designer or Workflow Editor
• IntegrationHub
• Microsoft Power Automate or Power Platform
• APIs, REST, and system integrations
• Scripting with JavaScript
• ServiceNow certifications
• Working in larger enterprise environments

An interest in developing your skills within Microsoft Power Automate is also highly valued.

Who you are

You are a self-driven and structured engineer who likes turning complex processes into solutions that actually work.

You enjoy understanding how systems and processes connect, spotting opportunities for improvement, and taking an idea all the way from requirement to working solution.

You are collaborative, curious, and comfortable navigating complex IT environments.

About YORA

YORA is a bold, value-driven tech hub focused on AI, cloud, cybersecurity, and modern engineering.

We believe in technical excellence, freedom, and building long-term value together with our clients and consultants.

We care about strong engineering, meaningful assignments, and giving our people the trust and freedom to do great work.

We strive to be a bold, value-driven tech hub dedicated to providing cutting-edge AI, cloud, and cybersecurity solutions. Our mission is to empower businesses through innovative technology, creative solutions, and long-term partnerships.