Service designer - Network visibility

Wallenius Wilhelmsen; Göteborgs kommun; Hybrid; SEK 60,000 - 80,000; Full time

Benefits offered by this job

Low-cost health insurance options

Company-matching 401(k) plan

Company-paid life insurance

Access to on-the-job training

Exclusive discounts on attractions and travel

Job summary

Wallenius Wilhelmsen is seeking a skilled Service Designer to enhance our logistics network for global distribution. You will shape end-to-end processes, ensuring operational effectiveness and scalability.

The role involves significant cross-functional collaboration, focusing on process mapping and optimizing workflows. You’ll leverage data-driven insights to continuously improve our Network Visibility solutions, contributing to our mission of leading green logistics.

Qualifications

• Proven experience in Service Design and Business Analysis.
• Experience with end-to-end process mapping and translating workflows into structured diagrams.
• Strong stakeholder engagement skills and comfortable facilitating workshops.

Responsibilities

• Lead as-is and to-be process mapping for logistics workflows.
• Align stakeholders on process flows, scope and boundaries.
• Use data to inform design decisions for continuous improvement.

Skills

Service Design

Business Analysis

Business Process Mapping/Optimization

Stakeholder Engagement

Agile Methodologies

Tools

Azure DevOps

Figma

Miro

Visio

Lucidchart

Job description

SERVICE DESIGNER

Join us in transforming global logistics. At Wallenius Wilhelmsen, we don’t just move cargo; we move the world. As the market leader in roll-on/roll-off (RoRo) shipping and vehicle logistics, we manage the global distribution of cars, trucks, and heavy equipment across six continents. With 125 vessels, 66 processing centers, and 8 marine terminals, we are reimagining how global logistics can be smarter, greener, and more connected.

We’re on a mission to lead the green transition in logistics and aim to be carbon neutral by 2040. Join our transformation journey and help shape the future of digital supply chain solutions.

About The Role

We are looking for an experienced Service Designer for Network Visibility (NV) who will shape how our logistics network operates end-to-end across systems, processes, and user interactions. This is not a traditional UX/Product Designer role. You will work deeply with business processes, operational workflows, and data flows, ensuring that Network Visibility solutions are not only user-friendly but also operationally effective, scalable, and aligned to business objectives. You will act as a bridge between business, operations, and technology teams, translating complex logistics workflows into clear, structured, and efficient service designs.

Job Description

What is Network Visibility?

Network Visibility refers to the real‑time understanding and tracking of the movement of assets (e.g., vessels, cargo, shipments) across the logistics network.

It Involves

• Monitoring vessel inflow and outflow
• Tracking cargo status and location across ports and systems
• Providing end-to-end transparency across planning, operations, and execution
• Enabling better decision‑making through accurate, timely data

The goal of Network Visibility is to ensure that all stakeholders (operations, planning, customers) have a consistent, reliable, and actionable view of the network.

What You’ll Do

Business Process Mapping & Optimization

• Lead as‑is and to‑be process mapping for key logistics workflows.
• Identify inefficiencies, gaps, and dependency risks in processes; challenge business assumptions and drive clarity.
• Ensure clarity on scope, dependencies, and expected outcomes.

Cross‑Functional Alignment

• Align stakeholders on process flows, scope and boundaries, expected outcomes.
• Act as a translator between technical teams and business users.

Data‑Driven Design & Continuous Improvement

• Use qualitative and quantitative data to inform design decisions.

Job Requirements

What You’ll Need

• You think beyond screens and features, and focus on designing complete services and business workflows.
• You are comfortable working in complex operational environments, where multiple systems, teams, and processes interact.
• You can bring structure to ambiguity and translate unclear business needs into clear, actionable designs.
• You have a strong ability to connect business goals with user experience and system capabilities.
• You are confident facilitating workshops and discussions to align stakeholders across business and technology.
• You are naturally curious about how things work end‑to‑end, not just within a single system or team.
• You are detail‑oriented and ensure clarity, consistency, and completeness in process and requirement definitions.
• You are comfortable challenging assumptions and driving alignment across diverse stakeholders.

Must Have

• Proven experience in:
• Service Design
• Business Analysis
• Business Process Mapping / Optimization

Strong hands‑on experience with

• End‑to‑end process mapping (as‑is / to‑be)
• Service blueprints and journey mapping
• Translating workflows into structured diagrams (e.g., BPMN, swimlanes)

Ability to

• Break down complex workflows into clear, structured processes.
• Define functional and business requirements.
• Ensure alignment between business needs, backlog, and delivered solutions.

Experience working in

• Cross‑functional Agile teams.
• Environments with multiple stakeholders (business, product, tech).

Strong stakeholder engagement skills

• Able to facilitate workshops.
• Manage differing viewpoints and drive toward clear decisions.

Highly Relevant

• Experience working in logistics, shipping, supply chain, or operational platforms.
• Exposure to Digital Twins, tracking systems, or operational dashboards.
• Understanding of data flows across systems, integration dependencies.
• Experience with Azure DevOps (or similar backlog tools).
• Familiarity with Figma, Miro, Visio, Lucidchart (process/design tools).

Why This Role is Different

This is not just a UX/Product Designer role.

You Will

• Work deeply with business processes, not just interfaces.
• Shape how services function behind the scenes, not just how they look.
• Play a hybrid role across service design, business analysis, and transformation.

WHEN YOU JOIN US

At Wallenius Wilhelmsen, we prioritize your well‑being. Our industry‑leading benefits and perks are designed to help you thrive in your career and your life outside of work.

• Choose from a range of low‑cost health insurance options to support your well‑being, including medical, dental, and vision after 30 days of employment.
• Secure your financial future with an industry‑leading company‑matching 401(k) plan.
• Company‑paid life insurance, short‑term and long‑term disability.
• Explore career development with access to on‑the‑job training.
• Access to exclusive discounts on attractions, automotive, travel and more.

WORKING CONDITIONS

Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety‑first environment, ensuring all precautions are taken to protect our team in every working condition.

About Us

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end‑customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well‑known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero‑emission logistics.

We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data‑driven, decarbonized solutions fit for the future.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.